Proposing New Snippets and Snippet Changes with Requests

Requests Overview

Requests centralize all your organization’s Snippet suggestions, making it easy to collaborate, keep content accurate, and maintain consistency.

Team members can submit requests for new Snippets to grow your library or changes to existing Snippets to help keep them up to date. Requests go directly to the assigned Organization admin or members with Can Edit or Can Manage permission for that Snippet. They are instantly notified and can review, track, and resolve requests assigned to them right in TextExpander.

By keeping all suggestions and discussions in one place, Requests closes the content collaboration loop and helps your organization maintain quality and consistency without having to manage Snippet changes in external apps.

How to Request a New Snippet be added to a Snippet Group

From the TextExpander web app:

1. Sign in to app.textexpander.com 
2. Select “My Snippets” in the left sidebar.
3. Find the Snippet Group where you want the new Snippet added.
4. Click on the teal “Request Snippet” button in the upper right corner.
5. In the text box, describe your request.
6. Assign the request by selecting one or more users from the dropdown menu.
7. Click “Submit.”

From the TextExpander Mac or Windows app:

1. Open your Mac or Windows app
2. In the left sidebar, select the Snippet Group where you want the new Snippet added.
3. Click the teal “Request Snippet” button. This will take you to the TextExpander web app.
4. In the text box, describe your request.
5. Assign the request by selecting one or more users from the dropdown menu.
6. Click “Submit.”

From the TextExpander Chrome Extension:

1. Click on the Chrome extension icon in your toolbar.
2. Select “Open TextExpander” from the menu.
3. In the left sidebar, select the Snippet Group where you want the new Snippet added.
4. Click the teal “Request Snippet” button. 
5. In the text box, describe your request.
6. Assign the request by selecting one or more users from the dropdown menu.
7. Click “Submit.”

Once your request is submitted, you’ll see it in the “Requested Snippets” side bar. 

How to Request a Change to a Snippet

From the TextExpander web app:

1. Sign in to your TextExpander.com account. 
2. Select “My Snippets” in the left sidebar.
3. Find the Snippet you want to change.
4. Click the teal “Request Change” button in the upper-right corner.
5. In the text box, add the details of your request.
6. Assign the request to one or more users from the dropdown.
7. Click “Submit.”

From the TextExpander Mac or Windows app:

1. Open your Mac or Windows app
2. In the left sidebar, select the Snippet you want to change.
3. Click on the “Request change” button. This will take you to the TextExpander web app.
4. In the text box, add the details of your request.
5. Assign the request to one or more users from the dropdown.
6. Click “Submit.

From the TextExpander Chrome Extension:

1. Click on the Chrome extension icon in your toolbar.
2. Select “Open TextExpander” from the menu.
3. In the left sidebar, select the Snippet you want to change.
4. Click on the “Request change” button.
5. In the text box, add the details of your request.
6. Assign the request to one or more users from the dropdown.
7. Click “Submit.

Once your request is submitted, you’ll see it in the “Requested Snippets” sidebar. 

Managing Requests You Submitted

In the Requested Snippets sidebar, you can manage requests you’ve submitted. You can open and close the Requested Snippets sidebar by clicking on the “Requests” button from any shared Snippet and shared Snippet Group. You can:

• See open requests you’ve submitted
• See the requests your teammates have submitted
• See replies from assignees 
• Send replies to assignees 
• View resolved requests 
• Resolve requests you’ve submitted

You can open and close the Requested Snippets sidebar by clicking on the “Requests” button from any shared Snippet and shared Snippet Group.

Additional Details

• When someone replies to or resolves a request you submitted, you’ll be instantly notified via email and an in-app notification. Notifications must be turned on in order to receive in-app notifications. Learn how to check your notification settings here.