Customer Support

Below you'll find a list of all posts that have been tagged "Customer Support"

15 Customer Service Goals for 2026 Performance Reviews

Learn the art of setting customer service goals that elevate your team and create happy and loyal customers. Dive into SMART goals, KPIs, and strategies that make a difference.

50+ Canned Responses for Customer Service, Email, and Live Chat

Updated February 2026 | Reading time: 16 minutes Your support team answers identical questions hundreds of times per day. Shipping updates, return policies, password resets, billing inquiries. Typing each reply from scratch wastes hours every week and introduces inconsistency across agents. Canned response templates solve both problems by giving your team pre-written, quality-assured replies for…

6 Customer Service Trends Your Team Should Consider in 2026

In 2020 we were just trying to survive the year, in 2021 it’s time to really let your customer experience shine. Here are the customer service trends to follow in the coming year.

6 Tips to Align Sales and Customer Service Teams in 2026

Sales and customer service teams should go together like peanut butter and jelly. Like surfboards and waves. Like cute puppies and Instagram Stories. Unfortunately, this rarely happens. These departments often work in silos, which not only pits sales teams and support teams against each other but harms the customer experience. It’s a serious problem—one that…

5 Customer Service Challenges in 2026

What are the top customer service challenges facing CX leaders in 2023? A recent survey highlights what to expect in 2023 and beyond.