Tiered support is a way to organize your support team for tackling customer support issues efficiently. Learn more.
A customer success management program consists of many moving parts that help you deliver a great customer experience. When was the last time you took a hard look at your multiple customer success processes? If it’s been a while, don’t worry, because we’re going to address this question as we look at customer success (CS)…
Customer support is one of the oldest remote work positions in the world. Call centers have handled the bulk of inbound customer support for many businesses for years. With years of remote experience behind the role, it’s now safe to say that some best practices have emerged. It should come as no surprise that the…
Support Lead Vince shares secrets from his TextExpander Snippet Library.
Hiring in different time zones can help support your company’s growth. Here’s what you need to know to get started.
Here are some real-world examples of how TextExpander enables us to help customers faster, keep the team on-brand, automate while staying human, and more.
You hired your sales people because they’re great at selling. Give them more time to sell with our fast solution to completing CRM notes.
There is no better way to find out what’s on the mind of your customers than to ask them. But asking them isn’t as simple as you might think. We’re going to spend some time talking about the best practices for customer surveys. You’ll find out how to get the information that you need, without…
In this article, we’ll show you how to create super-powered customers that are loyal to your brand through customer education.
Investing in the employee experience can have a big pay-off when it comes to customer experience. Here’s how to make it work for you.