Customer Support

Below you'll find a list of all posts that have been tagged "Customer Support"

How to Improve Customer Service Productivity

Whether you’ve already built your customer service team, or you’re just now laying the foundation, it’s an ideal time to start thinking about customer service productivity. Customer service productivity is not only the measure of the efficiency, but also the effectiveness, of customer service. These two are intertwined because one can’t matter without the other….

How to Automate Repetitive Tasks

Repetitive tasks are so commonplace in our daily work that it’s hard to imagine what life would be like without them. However, they’re also taking up time and energy that could be better spent. For example, one study found that customer service reps lose up to 30 percent of their day to repeat tasks. Fortunately,…

Tips that Everyone in Customer Service Should Know

If you’re a customer service representative, a salesperson, or any other person who deals with customers daily, you know how important it is to make sure they get what they need. But excellent customer service doesn’t just happen—it takes careful thought and strategy. We’ll go over some tips for being friendly and professional with your…

Templates for Answering FAQs on Social Media

It’s important to have clear and consistent communication in every aspect of your business. Companies often see social media as either critical or not important; there doesn’t seem to be an in between. But your customers would likely disagree. If your brand has a presence on social media, then it’s imperative that it is being…

What Is Tiered Support?

Tiered support is a way to organize your support team for tackling customer support issues efficiently. Learn more.

The Ultimate Customer Success Automation Playbook

A customer success management program consists of many moving parts that help you deliver a great customer experience. When was the last time you took a hard look at your multiple customer success processes? If it’s been a while, don’t worry, because we’re going to address this question as we look at customer success (CS)…

Building the Ideal Remote Customer Support Team

Customer support is one of the oldest remote work positions in the world. Call centers have handled the bulk of inbound customer support for many businesses for years. With years of remote experience behind the role, it’s now safe to say that some best practices have emerged. It should come as no surprise that the…

Hiring in Different Time Zones To Offer Better Support

Hiring in different time zones can help support your company’s growth. Here’s what you need to know to get started.