Improve customer service employee retention by knowing how to identify and handle three types of customer service agents.
Below you'll find a list of all posts that have been tagged "Customer Support"
Preventing Burnout: Self-Care for Customer Service Agents
Customer service is a stressful job. Here are top tips on preventing burnout for customer service workers and other professionals.
Customer Service Burnout: How Leaders Can Spot and Prevent It
How can you spot customer service burnout in your team and alleviate it before it becomes a problem? Expert tips and strategies.
Good Customer Service: How to Get It
Good customer service: how do you get it in 2023? Start by understanding that good customer service is harder than ever.
6 Tips to Align Sales and Customer Service Teams in 2023
Sales and customer service teams should go together like peanut butter and jelly. Like surfboards and waves. Like cute puppies and Instagram Stories. Unfortunately, this rarely happens. These departments often work in silos, which not only pits sales teams and support teams against each other but harms the customer experience. It’s a serious problem—one that…
Amazon Leadership Principles: The Best Service Is No Service
The first Amazon Leadership Principle is “customer obsession,” but how the company achieves that principle may surprise you. In early 1999, Bill Price sat across from Amazon founder and CEO Jeff Bezos. Amazon, then still a fledgling startup, was looking for its first Vice President of Global Customer Service. Bezos asked a simple question: “What…
Why Your Entire Company Should Get Customer Service Training
Everyone in your company should get customer service training to reduce costs, educate your teams, and learn more about your customers
Stop Saying Sorry!
Why and how to stop saying sorry all the time. Learn alternatives to empty apologies and how TextExpander can help you break bad habits.
Call Center Productivity: Proven Tips and Strategies
Unlock the full potential of your call center with our expert tips on increasing productivity. From technology to team management, we’ve got you covered.
Understanding the Importance of Call Center Metrics for Improved Customer Service
Discover how to use call center metrics to improve customer service, reduce wait times and increase loyalty—and learn key metrics that will help you do it.