Customer Support

Below you'll find a list of all posts that have been tagged "Customer Support"

What is Personalized Customer Service & Why Is It Important?

Personalized customer service is a key factor in creating memorable experiences. Personalization can connect businesses with customers in a way that feels tailored and authentic way, turning one-size-fits-all interactions into meaningful engagements. As consumer expectations for personalized experiences continue to rise, customized service is essential for building loyalty and standing out in competitive markets.  “Personalized…

Utilities and Energy: Customer Support Busy Season Survival Guide

Let’s face it: Busy season can be brutal.  Busy season for customer support occurs at different points for every business and industry. While it can be an opportunity to make a positive, lasting impression on customers in certain industries, when it comes to energy and utilities, busy season typically means service outages. On the flip…

What is Customer Service Responsiveness & How to Improve It

Customer service responsiveness refers to the speed and effectiveness with which businesses address customer inquiries, concerns, and issues. Being responsive to your customers is key to keeping them happy. Responsiveness builds trust, improves the customer experience, and fosters customer retention. In this article, we’ll explore the importance of customer service responsiveness, how it impacts your…

25 Popular ServiceNow Keyboard Shortcuts

ServiceNow, as a leading platform for IT operations, offers a powerful suite of tools to streamline workflows and enhance productivity. However, the true potential of ServiceNow often remains untapped, buried beneath layers of clicks and navigation. This is where keyboard shortcuts come into play.  Mastering these shortcuts can transform the way users interact with ServiceNow,…

The 10 Best Customer Service Conferences of 2025

Are you planning to attend any customer service conferences in 2024? Conferences are a great way to network and learn from experts in customer service, customer support, and customer success. Tired of answering repetitive support queries? Try TextExpander to automate your workflow and build a single source of truth for your customer responses. Now is…

Do You Need a Customer Support Operations Team? (A Getting Started Guide)

What is a customer support operations team, and do you need one at your organization? Your customer support team is the first point of contact many consumers have with your company. They help solve problems from missing shipments to software bugs and play a crucial role in delivering customer feedback to the rest of your…

40 Popular Freshdesk Keyboard Shortcuts

Every second counts in customer support. Freshdesk, a powerful tool in the Freshworks suite, is designed to help support teams deliver exceptional service with speed and efficiency. But what if you could make your workflow even more streamlined? Enter keyboard shortcuts—a simple yet highly effective way to navigate Freshdesk with greater agility.  Whether you’re managing…

Service Mindset: 8 Expert Tips to Cultivate It In Your Team

Service mindset is about addressing customer inquiries and resolving issues, but more importantly, it’s about fostering a culture that prioritizes the customer’s experience at every touchpoint. Developing a service mindset within an organization can lead to: This article explores the essential steps to cultivating a customer service mindset and provides actionable insights to help your…

Customer Engagement Metrics to Measure in 2025

Customer engagement metrics provide valuable insights into how customers interact with a brand, helping businesses tailor their strategies to meet customer needs and drive growth. This article explores the key customer engagement metrics, their importance, and how businesses can leverage them to enhance their overall performance. What are customer engagement metrics? Customer engagement metrics are…

52 Popular Zendesk Keyboard Shortcuts & Hotkeys

Zendesk offers many features to streamline support processes and enhance customer experience. Among these features are a variety of shortcuts—simple yet powerful commands that can help reduce response times and improve workflow management. In this article, we explore some of the most effective Zendesk shortcuts, providing you with the knowledge to optimize your use of…