TextExpander for Retail

Reach customers more efficiently wherever they are

Effortlessly deliver excellent customer service with response shortcuts and FAQ answers in just a few keystrokes.

Millions of snippets expanded by professionals in hospitality

Data from actual customers in the retail industry


Hours saved per month by top users


Dollars saved per employee per year


Working days saved by hospitality industry customers


Snippets expanded by hospitality industry customers

Top users are top 10% of TextExpander customers. Numbers assume 50 WPM typing speed and an average salary of $30/hour.

Improve response times

Use shortcuts to quickly type detailed responses in emails and chat. With TextExpander, you can help more customers without any complex setup – it works anywhere you type, desktop or mobile.

Stay consistent but personable

Start with templates and edit responses before sending. Build your team’s templates based on how much flexibility you want them to have (or not).

Build your customer knowledge base

Update templates to with new improvements, share snippets with others on the team, and add new templates based on frequently asked questions.

Made for Retail organizations like yours

Accessible anywhere

Work on any device, whether you’re responding to customers on chat, email, or any app.

Easy team onboarding

Onboard new employees easily to give them access to your team's knowledge library.

Advanced usage statistics

Understand what questions are asked most frequently and your team's alignment.

Consistency + flexibility

Keep the whole team on track with access to a shared library of text snippets and personalize them on the fly.

Delight Your Team, Delight Your Customers

Make it easy for your support team to provide fast, effective answers to every support request and there will be smiles all around.

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