TextExpander for Energy & Utilities

Fuel your customer support team’s efficiency

With TextExpander, ensure your team has instant access to common questions, updated pricing and regulations, and fill-in forms for consistent customer messaging.

Millions of snippets expanded by energy company employees

Data from actual customers in the energy industry


Hours saved per month by top users


Dollars saved per employee per year


Working days saved by energy & utility customers


Snippets expanded by by energy & utility customers

Top users are top 10% of TextExpander customers. Numbers assume 50 WPM typing speed and an average salary of $30/hour.

Consistent and quick onboarding

Maintain consistency during times of high-turnover and ramp up new employees quickly and easily.

Right message, every time

Arm your team with the right messaging on pricing and compliance every time regulations change.

Slash response time in half

Resolve customer tickets lightning-fast by giving agents the right answers with just a few keystrokes.

Made for Energy & Utilities organizations like yours

Your data is secure

TextExpander is SOC-2 GDPR, and CCPA compliant, so your team's data is safe and secure.

Data-driven team insights

Track your team’s TextExpander usage all in one dashboard to understand your team’s performance.

Centralized knowledge base

Build and manage your own custom library of customer FAQs and share new approved information quickly.

Accessible anywhere you type

Work on any device, within any CRM, ticketing software, or help desk app you use.

Shine bright with your team, and your customers

Make it easy for your support team to provide fast, effective answers to every support request.

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