TextExpander for Energy & Utilities
Fuel your customer support team’s efficiency
With TextExpander, ensure your team has instant access to common questions, updated pricing and regulations, and fill-in forms for consistent customer messaging.
Millions of snippets expanded by energy company employees
Data from actual customers in the energy industry
31+
Hours saved per month by top users
$11k
Dollars saved per employee per year
300K
Working days saved by energy & utility customers
650M
Snippets expanded by by energy & utility customers
Top users are top 10% of TextExpander customers. Numbers assume 50 WPM typing speed and an average salary of $30/hour.
Consistent and quick onboarding
Maintain consistency during times of high-turnover and ramp up new employees quickly and easily.
Right message, every time
Arm your team with the right messaging on pricing and compliance every time regulations change.
Slash response time in half
Resolve customer tickets lightning-fast by giving agents the right answers with just a few keystrokes.
Made for Energy & Utilities organizations like yours
Your data is secure
TextExpander is SOC-2 GDPR, and CCPA compliant, so your team's data is safe and secure.
Data-driven team insights
Track your team’s TextExpander usage all in one dashboard to understand your team’s performance.
Centralized knowledge base
Build and manage your own custom library of customer FAQs and share new approved information quickly.
Accessible anywhere you type
Work on any device, within any CRM, ticketing software, or help desk app you use.
Energy & Utilities resources and customer stories
Shine bright with your team, and your customers
Make it easy for your support team to provide fast, effective answers to every support request.
Ready to get started?
Try for FreeNeed more info?
Book a demo