The State of Customer Support Technology Report

How does your support team choose technology? We surveyed more than 600 support professionals in the U.S. to learn how they use technology to tackle the frontlines of customer experience.

What’s inside: 

• Compare notes on the tech stacks of customer support teams all over the U.S. 
• A deep dive into priorities, challenges, metrics, and trends shaping the decision-making process of support teams today 
• Practical tips to help leaders make informed decisions around technology investments