TextExpander for IT Support

Improve IT Help Desk Efficiency

Create a collection of policy and troubleshooting information that can be shared instantly with keyboard shortcuts.

Millions of snippets expanded by IT support teams like yours

Data from actual IT support customers


Hours saved on average by IT support agents


Dollars saved per employee per year


Minutes saved by support agents every year


Support agents using TextExpander to be more efficient

Top users are top 10% of TextExpander customers. Numbers assume 50 WPM typing speed and an average salary of $30/hour.

When we have a new issue come up, we’re able to create a snippet and quickly share it so that everybody has the solution and our customers get a consistent response. Our team doesn’t have to reinvent the wheel every time a question arises like we did before—that knowledge is already there in TextExpander.

Ty Schalamon, Technical Support Manager, SketchUp

Reply to emails and chat in a flash

No more switching windows or applications to find answers to common customer questions. Pull from your library of responses to provide full answers to common questions and issues with just a few keystrokes.

Send policies and instructions with ease

Never type out or hunt for another standard message such as software setup instructions or data security policies. Just use a TextExpander snippet and move on to your next task.

Give your team knowledge at their fingertips

Get information out of silos and into the hands of everyone that needs to use it. Share knowledge across departments so everyone sends a unified message and nobody spends time reinventing the wheel.

Automate without losing the human touch

Automate how your team replies to communications without losing their human touch. Team members can quickly call up and personalize dynamic text with a few keystrokes before sending.

Query databases in record time

Store SQL and other database queries in your team’s snippet library to easily retrieve or manipulate data. No more repetitively typing queries or letting typos slow you down.

Made for IT Support organizations like yours

Centralized knowledge base

Build and manage a library of common customer responses your team can access in just a few keystrokes.

Your data is secure

Enterprise-grade security keeps your sensitive information secure and confidential.

Use anywhere you type

Work on any device, within any CRM, help desk software, or ticketing platform.

You're in control

Manage team templates and give access to team members that need it to quickly on- and off-board employees.

Same support team, more tickets closed

Make it easy for your support team to provide fast, effective answers to every support request and there will be smiles all around.

Ready to get started?

Need more info?

Book a demo