Discover how to use call center metrics to improve customer service, reduce wait times and increase loyalty—and learn key metrics that will help you do it.
Learn TextExpander best practices to create and document Snippets. Learn our customer success secrets to add instructions to any Snippet.
Learn TextExpander best practices to make the most of your Snippets. Find out how to optimally name, organize, and manage your Snippets.
How does usage-based TextExpander pricing work for teams? Learn how TextExpander’s model saves your team money.
Improve your business’s customer service productivity with these easy tips and tricks. Learn how to streamline processes and make your team more efficient in our how-to guide.
Are you planning to attend any customer service conferences in 2023? Conferences are a great way to network and learn from experts in the fields of customer service, customer support, and customer success. Now is the best time to book your tickets, since many conferences offer steep early bird discounts early in the year. Here’s…
Can’t find the degree symbol on your keyboard? Here’s how to type the degree symbol easily with TextExpander.
Have you ever opened a document—maybe even one you wrote yourself—and realized it was full of errors and mistakes? Or maybe it has things that are simply out of date, like names of people no longer at your company? It’s tempting to dive in and start manually replacing text, but good text replacement tools can…
Having the right tools is essential for customer success teams. Without the right tools, teams may struggle to keep up with customer inquiries, resolve issues quickly, and deliver a high level of service.
Consistency in customer service is key. Imagine pulling up to a McDonald’s drive-through, and instead of hearing, “Hi, welcome to McDonald’s, may I take your order,” you were greeted with a gruff: “McDonald’s. What do ya want?” You’d probably think twice before placing an order! You might even drive to another restaurant instead. Your customers…