Automation is an exciting way to improve efficiency, but it can be a balancing act for newbie automation adopters. Here’s how to automate your workflow while making sure it’s a fully human experience all-round.
Working from home doesn’t have to mean working more. Here are tips for restoring work-life balance when working from home.
We might not be used to seeing change as good for productivity, but the research says otherwise, conclusively. Here’s how change, both big and small, can transform your work life and help your team to be more productive than ever.
Investing in the employee experience can have a big pay-off when it comes to customer experience. Here’s how to make it work for you.
Businesses that rely too heavily on the skills and knowledge of a handful of individuals leave themselves vulnerable to bottlenecks. Creating a ‘bus plan’ will help mitigate these risks and ensure future success.
You’ve fooled them all, you’re a fraud, they’re going to find out and fire you. Sound familiar? You might have impostor syndrome. Here’s how to cope.
Solving BPO workforce challenges won’t happen overnight, but finding ways to reduce repetition and speed up training can be strong steps in the right direction.
OKRs are a a great tool to get teams motivated and inspired, but you may be missing a trick when it comes to goal-setting. Here’s how aiming for 70% may get you further than any goal you’ve set before.
Automation doesn’t sound very human. But if you do it thoughtfully, you can automate customer support while remaining empathetic and approachable.
Psychological safety is essential for the success of any team. But how do you promote psychological safety when your team is remote? Here are a few tips.