TextExpander Blog

Online Vs. In-Person Surveys

A few months ago, I was writing a blog post about getting the information you need from customer surveys. As I was researching one section, ‌there was a discussion to be had around in-person versus online surveys. That sent me down a rabbit hole of reading, watching, and talking to people who know far more…

Top 8 Tools For Full Business Automation

Whether you’re a solopreneur, growing team or large enterprise, we’ve rounded up the top business automation tools for you.

What Is Tiered Support?

Tiered support is a way to organize your support team for tackling customer support issues efficiently. Learn more.

Small Snippets, Big Time Savings

We’re always amazed by the different ways that people use TextExpander. Over the years, our users have turned it into so much more than a simple application to save time when typing. That’s part of the reason why we call it a knowledge activation tool. We decided to put together some TextExpander use cases that…

Scaling a Sales Team: Six Essential Steps

The sales team is one of the first that needs to be prepped for an increase in demand. Here are the essential steps for scaling a sales team.

5 Different Ways To Host A Remote Brainstorm

Need to host a brainstorm with a remote crowd? We’ve got you covered. Here are our top tips to run a remote brainstorming session successfully, with five apps that will help you get your audience engaged.

Why Small Accounts Deserve Time From Your Sales Team

In this post, we share four reasons why you should treat small accounts just as well as you treat your bigger customers.

The Ultimate Customer Success Automation Playbook

A customer success management program consists of many moving parts that help you deliver a great customer experience. When was the last time you took a hard look at your multiple customer success processes? If it’s been a while, don’t worry, because we’re going to address this question as we look at customer success (CS)…