TextExpander Blog

Do “Loyal Customers” Truly Exist?

Businesses like to count on loyal customers, but CX expert and author John Sills claims that loyalty is a myth.

Bridging the Engagement Capacity Gap: Strategies for Success

Explore the Engagement Capacity Gap issue, as we dive into unique solutions and strategies aimed at enhancing involvement and driving organizational success.

Customer Experience ROI: Is It a Myth?

Customer experience ROI is the holy grail of customer service stats, but is it a myth? Author John Sills says it is.

Voice of Customer Tools and Best Practices

Explore the types of voice of customer tools, best practices for implementing them, and some of the best options on the market to improve your customer experience.

Amplify Your Business with a Voice of the Customer Program

Learn how a voice of the customer program can help you improve your business by gathering valuable customer feedback and insights. Enhance customer satisfaction, loyalty, and ultimately drive revenue growth.

5 Customer Service Challenges in 2023

What are the top customer service challenges facing CX leaders in 2023? A recent survey highlights what to expect in 2023 and beyond.