Personalized customer service is a key factor in creating memorable experiences. Personalization can connect businesses with customers in a way that feels tailored and authentic way, turning one-size-fits-all interactions into meaningful engagements. As consumer expectations for personalized experiences continue to rise, customized service is essential for building loyalty and standing out in competitive markets. “Personalized…
TextExpander Blog
Utilities and Energy: Customer Support Busy Season Survival Guide
Let’s face it: Busy season can be brutal. Busy season for customer support occurs at different points for every business and industry. While it can be an opportunity to make a positive, lasting impression on customers in certain industries, when it comes to energy and utilities, busy season typically means service outages. On the flip…
How to Improve Medical Coding Accuracy
Accuracy in medical coding is essential for healthcare organizations, as it directly influences: And ultimately, patient care. When medical coding is precise, it enables smoother billing processes, reduces the likelihood of claim rejections, and ensures healthcare providers are reimbursed accurately for their services. Accurate coding also plays a crucial role in compliance, helping healthcare organizations…
What is Customer Service Responsiveness & How to Improve It
Customer service responsiveness refers to the speed and effectiveness with which businesses address customer inquiries, concerns, and issues. Being responsive to your customers is key to keeping them happy. Responsiveness builds trust, improves the customer experience, and fosters customer retention. In this article, we’ll explore the importance of customer service responsiveness, how it impacts your…
What is Customer Service Accuracy & How to Improve It
Customer service accuracy refers to the precision and correctness of information, solutions, and support provided to customers during interactions. It ensures that: Let’s explore: Why customer service accuracy is important Accuracy in customer service is crucial because it directly affects customer satisfaction. When customers receive clear, correct responses, they feel valued and confident in the…
Feature Update: Improved Snippet Sharing and Visibility for Organizations
Discover the new features of TextExpander’s Snippet sharing for organization accounts. Share and manage permissions easily for consistent messaging.
TextExpander 7.8: Snippet Creation, Team Management, and Searching is Easier Than Ever
TextExpander version 7.8 is available now for Mac and Windows. We’ve made a few small changes that should make your day-to-day text expansion even easier. This blog outlines a few changes that you’ll see when you update to version 7.8, along with some welcome bug fixes. Check out our video for a touch of the…
Does the Pomodoro Technique Work for ADHD?
If you suffer from attention deficit hyperactivity disorder (ADHD), staying on track with daily tasks can be a daunting challenge. Can a popular productivity hack help? The Pomodoro Technique staggers periods of intense focus with brief periods of rest, and many mental health experts say it could be a potent workaround for ADHD. ADHD creates…
500 of the Most Useful Keyboard Shortcuts to Work Faster
Keyboard shortcuts are the cornerstone of office efficiency. Awkwardly mousing through menus saps your time and breaks your flow. Learning just a handful of keyboard shortcuts is a game-changer for how you work. Some of the most common and useful that work in most programs: A quick note for Mac users: While most of the…
How to Type Faster
The ability to type quickly and accurately has become an essential skill that is almost as important as reading or writing. It’s a tool we lean on daily, from drafting emails to penning down elaborate reports, coding software, or simply communicating with others via digital platforms. With that in mind, imagine the time and energy…