Practical ways to type less, reply faster and keep your team consistent.
Testing a website for keyboard users starts with checking tab order. See why keyboard navigation matters for accessibility, how to test the order of focusable elements by hand, and how to automate tab order tests.
Sales email templates help keep leads engaged through each stage of a deal. Adapt five templates for adding value, reminding prospects of meetings, following up, checking in, and following up after a closed deal.
High quality bug reports give developers the details needed to fix issues fast. Use three steps: add instrumentation to your app, capture each user's browser setup, and ask targeted follow-up questions.
A strong sales follow-up email has three parts: personalization, a compelling offer, and an easy way to reply. See how each part works, how they fit together, and use a personalizable follow-up email template.
Recruitment goals work best when they are specific and measurable. Compare goal-setting frameworks for recruiting teams, including SMART, CLEAR, OKRs, and FAST goals, and see why an agile approach to goals helps.
Call center metrics show how your team performs and where to improve. See what 13 key metrics mean, including average wait time, first call close, abandonment rate, and handle time, and how to prioritize them.
Sales prospecting works best when outreach targets the right people. Use seven tips to qualify prospects, find groups with the problem you solve, post on forums, personalize prospect lists, and automate routine steps.
A recruiting email gets more responses when it adds value. Use the A-D-D approach, writing outreach that is authentic, delightful, and different, and run through a few final checks before you click send.
Motivational quotes for sales teams can lift spirits during a slump or a quiet quarter. Browse 42 quotes, plus ideas for sharing them, such as a quote of the day whiteboard, a Slack channel, or a Monday morning email.
