When communicating with prospects, customers, or internally within your business, you need quick, specific responses that are clear and to the point. Whether you are a customer support representative, a sales agent, or a job recruiter, efficient messaging can be the difference between a good or bad interaction with a customer or coworker. One way…
Repetitive tasks are so commonplace in our daily work that it’s hard to imagine what life would be like without them. However, they’re also taking up time and energy that could be better spent. For example, one study found that customer service reps lose up to 30 percent of their day to repeat tasks. Fortunately,…
How will AI change the world? We spoke to AI expert Jon Stokes to find out, and to ask whether AI can realistically be stopped.
After decades of theory and experimentation, we’re now in the midst of an AI revolution. What breakthroughs led us to this point?
Prompt engineering secrets to maximize ChatGPT for better writing. Summarize and break down scenes, automatically grade assignments, and more.
Have you ever opened a document—maybe even one you wrote yourself—and realized it was full of errors and mistakes? Or maybe it has things that are simply out of date, like names of people no longer at your company? It’s tempting to dive in and start manually replacing text, but good text replacement tools can…
Learn about potential pitfalls with chatbots and how you can maintain high support standards despite more-demanding customers.
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Customer service automation software is changing the way businesses operate. If you’re considering an upgrade, check out these options.
These are the essential data entry automation tools that every knowledge worker should know in 2022.