How you communicate with customers during a crisis has a huge impact on the outcome. Learn how to reassure your customers with our helpful guide.
Live chat is one of the most popular customer service channels. Use these customer service scripts to help your team succeed.
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Certain customer service phrases work like magic to make your customers’ days. Here are 25 tried and true examples.
Explore why live chat is the most popular channel for customer service, and learn how your team can meet and exceed customer expectations.
Add these helpful customer service email templates to your TextExpander snippets and improve your team’s productivity
Need inspiration? These customer service tips will give you 31 unique ways to improve your customer’s experience and turn unhappy customers into fans.
Master the art of responding to customer complaints with inspiration from these 12 imaginative and helpful companies.
Improve customer experience in six steps and become a CX leader with an unshakeable brand reputation.
The right customer service technology can help your team deliver consistently great support. These 19 tools will help you keep your customers happier than ever!