Practical ways to type less, reply faster and keep your team consistent.
Recruiter jokes and memes offer a quick break from a hectic hiring day. Enjoy 31 memes about candidates, interviews, offers, hiring managers, sourcing, and the everyday wins and fails of recruiting work.
Customer service traits to hire for go beyond friendliness. Look for 17 qualities in new support reps, including careful listening, curiosity, writing skills, empathy, problem-solving, adaptability, and patience.
Sales best practices give a team shared principles that support productivity and revenue. Adopt four practices: a shared to-do system, data collection, clear communication, and a culture that supports staff.
Managers looking to motivate a sales team can find fresh ideas in these sales goals examples. See what makes a SMART goal, get examples for growth, sales process, and quality, and follow four steps to put goals in place.
Developer productivity is better measured by outcomes than lines of code. Consider seven creative measures, including closed tickets, deploys, documentation written, code reviews completed, and conversations with others.
Customer service training ideas help support teams keep customers at the center. Try ticket roulette, peer and manager reviews, company-wide support shifts, and new product training, plus resources to go further.
Great code documentation reduces development time and support requests over the long run. Find out what code documentation covers and see examples from Ruby on Rails, GoCardless, Stripe, and TextExpander.
Email subject lines for sales decide whether a prospect opens your message. Get 29 subject lines for cold sales emails, guidance on writing your own, a tip for getting opened, and a way to store your favorites.
Customer service books help support teams learn from world-class companies and experts. Browse 21 titles on customer service, building a great customer experience, and skills that help people succeed beyond support.
