TextExpander Blog

31 Ways to Respond to Customer Complaints

Customer complaints may not be fun to deal with, but they’re good for your business. Learn how to handle customer complaints (examples included).

TextExpander Forward Miami: Our First In-Person Retreat Since COVID

As much as we love being a fully distributed team — right now, we’re 50 employees spread across nine countries and counting — we’ve always cherished the opportunity to get together in person. Our annual retreats help us get aligned, build trust, and strengthen our culture.  That’s why, although we’ve made virtual retreats work, we…

Best Customer Service Automation Software

Customer service automation software is changing the way businesses operate. If you’re considering an upgrade, check out these options.