Working with a globally distributed team is possible if you master the art of collaborating across time zones. Here’s what we recommend.
TextExpander Blog
Should You Automate Your Relationships in Sales?
Sales are driven by human connection, so do automations help or hinder the sales process? Here’s our guide to how automating your relationships can increase customer satisfaction, motivate your team, and achieve better results all-round.
Why Outsourcing Is on the Rise
Outsourcing started trending in the 1990s and is only going to increase. Learn what’s behind the rise of outsourcing and how to use it as a competitive edge.
How to Use Automation and Stay Human
Automation is an exciting way to improve efficiency, but it can be a balancing act for newbie automation adopters. Here’s how to automate your workflow while making sure it’s a fully human experience all-round.
Work-Life Balance Tips for Remote Workers
Working from home doesn’t have to mean working more. Here are tips for restoring work-life balance when working from home.
Why Change is Good for Productivity: 5 Steps to Take Today
We might not be used to seeing change as good for productivity, but the research says otherwise, conclusively. Here’s how change, both big and small, can transform your work life and help your team to be more productive than ever.
How Employee Experience Impacts Customer Experience
Investing in the employee experience can have a big pay-off when it comes to customer experience. Here’s how to make it work for you.
Eliminating Hero Syndrome at Work: Why Everyone Needs a “Bus Plan”
Businesses that rely too heavily on the skills and knowledge of a handful of individuals leave themselves vulnerable to bottlenecks. Creating a ‘bus plan’ will help mitigate these risks and ensure future success.
Is Impostor Syndrome Hurting Your Productivity?
You’ve fooled them all, you’re a fraud, they’re going to find out and fire you. Sound familiar? You might have impostor syndrome. Here’s how to cope.
Solving 3 Workforce Challenges Facing BPO Companies
Solving BPO workforce challenges won’t happen overnight, but finding ways to reduce repetition and speed up training can be strong steps in the right direction.