A customer success management program consists of many moving parts that help you deliver a great customer experience. When was the last time you took a hard look at your multiple customer success processes? If it’s been a while, don’t worry, because we’re going to address this question as we look at customer success (CS)…
TextExpander Blog
5 Blogs We Love and Why
Looking for some blogs to get you inspired and productive? Here are our top five, plus the articles we think you’ll love most.
5 Ways to Give Your Boss Effective Feedback, Backed by Science
Whether you’re starting your first job or if you’ve been in the workforce for years, relationships matter. One of the most critical parts of building and maintaining a relationship is being able to communicate needs. Your work relationships are every bit as important as your personal ones, so being able to communicate your needs through…
How To Motivate a Team of One
Companies can do more to engage and retain workers in “team of one” departments. Here are ways they can support single-person departments.
7 Reasons You Should Enroll in TextExpander Training
Ready to start your team’s TextExpander journey? Let us make it easier for you. Sign up for TextExpander training for a customized learning experience.
Text, Email, DM: Understanding Which Communication Methods Yield the Best Results
Text, email and DM each have strengths that amplify our voices. Consider this article your communication caddie.
11 Tools for Startup Success
I’ve been living in and around the startup world for about 10 years. In that decade I’ve seen many companies succeed. There is this idea that startup success and being “scrappy” means that they have to forego valuable tools. Rather than paying for something that will make their life easier and make their company more…
Staying Calm When Your Plate Is Full
Here are our tips to stay calm in both the short- and long-term, for a happier life overall.
9 Freelancing Hacks to Keep Your Business Growing
Whether you’ve been freelancing for years or are just getting started, there’s always room to improve on your work processes and become more efficient. The shifting economy has opened the door for many people to move into freelancing, but that doesn’t make everyone good at it automatically. Many freelancers start their business as a side…
How To Avoid Wasting Time in Sales
Here’s how to leverage technology, including automation and text expansion, to avoid wasting time in sales.