What could cause an economic recession, and why are customer service leaders surprisingly optimistic about it?
TextExpander Blog
How to Train New Employees on Using TextExpander: Tips and Best Practices
Learn how to effectively train new employees on using TextExpander with our ultimate guide. Discover tips and best practices for maximizing response times and improving customer service.
Use ChatGPT + TextExpander to Supercharge Customer Service
A quick tutorial on how to use ChatGPT to produce professional customer support responses and then save them as TextExpander Snippets you can access anytime.
Will Customer Support AI Replace Human Agents?
Will customer support AI replace human agents? Some experts say “yes,” but the answer may not be so simple…
How Will AI Change the World?
How will AI change the world? We spoke to AI expert Jon Stokes to find out, and to ask whether AI can realistically be stopped.
The AI Revolution Explained in 5 Minutes
After decades of theory and experimentation, we’re now in the midst of an AI revolution. What breakthroughs led us to this point?
Prospecting Emails: Plaintext vs. HTML
Wondering whether to use hyperlinks and HTML in your prospecting email outreach? Discover the benefits and drawbacks of these tactics to improve your email outreach strategy and increase conversions.
Meet the TextExpander Team at ElevateCX in San Diego!
If you’ll be in San Diego in late April, come to ElevateCX and say hi to the TextExpander team! Swing by our booth for free swag and a chance to win a Nintendo Switch. Book your tickets now! ElevateCX is the premiere event for customer experience leaders and will be held from April 27 through…
Employee Retention: Three Types of Customer Service Agents
Improve customer service employee retention by knowing how to identify and handle three types of customer service agents.
Preventing Burnout: Self-Care for Customer Service Agents
Customer service is a stressful job. Here are top tips on preventing burnout for customer service workers and other professionals.