Email templates help ensure consistent and efficient communication. But, sharing them with colleagues on different platforms (Outlook, Gmail, or various CRMs) requires the right approach. Below, we explore methods for one-time template sharing versus ongoing collaboration, covering built-in features, third-party tools, and best practices for managing templates across an organization. Single Email Template Sharing Methods…
TextExpander Blog
Top Time-Saving Apps & Tools
Time is one of our most valuable resources, yet it often feels like there’s never enough of it. Whether you’re managing work projects, handling personal responsibilities, or juggling multiple commitments, effective time management is essential for productivity and well-being. Fortunately, technology offers a variety of apps and tools designed to streamline tasks, reduce distractions, and…
Top Knowledge-Sharing Apps for Internal Use (Collaboration, Training & Knowledge Management)
Organizations often rely on knowledge-sharing tools to help employees collaborate, learn, and access information efficiently. In fact, a Forrester study found that employees spend 29% of their week just searching for information if no proper system is in place. Below, we explore leading internal knowledge-sharing apps (both free and paid) across three key categories: collaboration…
Beyond the clipboard manager: 10 unique copy and paste tools
How many times have you used copy and paste today? It’s likely been too many times to count. Copy and paste is one of the great inventions of the computer era, allowing you to easily move and manipulate text without having to re-enter it. As powerful as basic cut, copy, and paste is, you can…
Knowledge Sharing Benefits, Best Practices & Strategies for Managers and Team Leaders
Ever had a team member spend hours solving a problem, only to discover a colleague had already cracked it last month? Or maybe an employee left the company and took years of hard-earned know-how out the door with them. These scenarios are all too common, and they highlight why knowledge sharing in the workplace is…
Average Response Time: Industry Benchmarks and Best Practices
Average response time is a key metric in customer service, measuring how long it takes for a business to reply to a customer inquiry. Response time can make or break a company’s relationship with its clients. Quick, efficient replies enhance customer satisfaction and foster trust and loyalty. Delays in responding can lead to frustration, negative…
Nurse Time Management Skills, Strategies, & Tips
Time management is a cornerstone of success in the demanding world of nursing. Nurses juggle multiple responsibilities, from providing high-quality patient care to handling documentation, coordinating with healthcare teams, and adapting to unexpected emergencies. In such a fast-paced environment, the ability to manage time effectively is not just a skill—it’s a necessity. Nursing comes with…
What Is Average Resolution Time and How to Improve It
Average Resolution Time (ART) is one of the most critical customer service metrics used to measure how quickly support teams resolve issues. Unlike First Response Time (FRT), which focuses on how fast an initial reply is given, ART reflects the total time it takes to solve a problem completely. A shorter average resolution time often…
What is Customer Obsession?
Customer obsession is a business philosophy centered on prioritizing customer satisfaction and delight above all else. It involves a relentless focus on: Customer obsession requires an organization-wide commitment to place customers at the heart of decision-making processes. Why is customer obsession important? Customer obsession is a critical strategy for success in an increasingly competitive and…
How to Improve Customer Service Processes
Customer service processes are the backbone of any business’s ability to meet customer expectations and foster loyalty. These processes encompass the structured steps and strategies businesses use to address customer inquiries, solve problems, and ensure satisfaction. When managed effectively, they can transform customer interactions into long-lasting relationships. Streamlining customer service processes improves customer satisfaction, efficiency,…