NextGen EHR, a leading electronic health record (EHR) system, provides robust tools to enhance clinical workflows and track patient care. You can further improve your practice efficiency if you know how to use NextGen keyboard shortcuts and hotkeys. Keyboard shortcuts can reduce time spent on repetitive tasks, simplify navigation, and increase overall productivity. This article…
TextExpander Blog
75 Epic EMR Keyboard Shortcuts
Epic is a popular EHR known for its comprehensive and customizable capabilities. Its extensive suite helps streamline patient care management, from clinical documentation and order entry to scheduling and billing. While many professionals are familiar with Epic’s key features, there are many lesser-known functions that can make workflows more efficient. One example is Epic’s built-in…
Customer Service Operations Roles & Job Descriptions
Customer service operations is a fast-growing subset of the customer service field, providing advanced support to sprawling customer service teams to help them stay on task, drive customer satisfaction, and grow revenue. How do you break into this evolving field? We’ve identified 4 common customer service operations roles to look out for: In this article,…
Customer Service Standard Operating Procedures [2024 Guide]
Customer service standard operating procedures (SOPs) are essential for keeping your team on target and providing consistent customer service. In this article, we’ll explain what customer service operating procedures are, their benefits, how to design and measure them, and we’ll offer examples of real-world customer service SOPs. What are customer service standard operating procedures? Customer…
Telehealth Future Trends at TextExpander’s Telehealth Summit
Hey medical providers, are you curious about telehealth future trends? Join us at TextExpander’s free telehealth summit: Optimizing Virtual Care in 2024 on Thursday, June 27, 2024 at 10am PT/ 1pm ET. It’s 100% virtual so that you can attend from anywhere, but spots are limited. Sign up today! Optimizing Virtual Care in 2024 Speakers…
Customer Service Technology: Trends for 2024
Customer service has emerged as a critical differentiator for organizations across industries. It’s no longer just about resolving issues promptly but delivering exceptional experiences that foster loyalty and advocacy. This is where customer service technology comes into play—solutions designed to enhance efficiency, personalization, and overall customer satisfaction. According to our latest report, State of Customer…
Continuity of Care Document: What You Need to Know
Effective communication and comprehensive documentation are crucial in healthcare. Smooth continuity of care is essential as patients move through different healthcare settings. The Continuity of Care Document (CCD) addresses this need by providing a standardized patient health information summary. A CCD ensures that healthcare providers can access up-to-date and accurate patient data, improving care quality…
Customer Intimacy: Your Path to Long-Term Growth
Master the art of customer intimacy. From creating a strategy to training your team, get the complete guide that every CX leader needs.
Why Customer Service Is Important: 3 Key Reasons
Why customer service is important: it’s not just a cost center, but a key cornerstone for your brand’s reputation and customer loyalty.
Telehealth Benefits and Challenges in 2024
Explore the benefits and challenges of telehealth in the healthcare industry. Discover how telehealth enables remote consultations, patient monitoring, and online health education.