TextExpander Blog

Best Note Taking Tools for 2025

Note taking tools: explore the best options in 2023 and beyond to boost your memory and stay organized, including free and paid picks.

How to Increase Typing Speed and Accuracy: 10 Tips

Speeding up your typing speed accomplishes way more than you might think. We all strive for a better balance between our work and personal lives; if you can do more, faster, then you have extra time to spend away from work projects. If people on your team aren’t waiting for you, you’re also improving the…

Service Mindset: 8 Expert Tips to Cultivate It In Your Team

Service mindset is about addressing customer inquiries and resolving issues, but more importantly, it’s about fostering a culture that prioritizes the customer’s experience at every touchpoint. Developing a service mindset within an organization can lead to: This article explores the essential steps to cultivating a customer service mindset and provides actionable insights to help your…

Customer Engagement Metrics to Measure in 2025

Customer engagement metrics provide valuable insights into how customers interact with a brand, helping businesses tailor their strategies to meet customer needs and drive growth. This article explores the key customer engagement metrics, their importance, and how businesses can leverage them to enhance their overall performance. What are customer engagement metrics? Customer engagement metrics are…

Glen Tullman: The State of Healthcare and Telehealth Trends

Glen Tullman has emerged as one of the foremost experts on telehealth. He is the CEO of Transcarent, the first comprehensive, consumer-directed health and care platform. Before that, he founded and ran Livongo Health, the first at-scale consumer digital health company for people with chronic conditions. At our telehealth summit, Optimizing Virtual Care in 2024,…

52 Popular Zendesk Keyboard Shortcuts & Hotkeys

Zendesk offers many features to streamline support processes and enhance customer experience. Among these features are a variety of shortcuts—simple yet powerful commands that can help reduce response times and improve workflow management. In this article, we explore some of the most effective Zendesk shortcuts, providing you with the knowledge to optimize your use of…

60 Popular Salesforce Keyboard Shortcuts & Hotkeys

It’s no secret. Salesforce is the most widely used CRM system on the planet. While Salesforce offers a comprehensive suite of features designed to streamline sales, marketing, and customer service processes, many users are unaware of the potential time-saving benefits that lie within its shortcuts. Salesforce hotkeys and keyboard shortcuts can significantly enhance user experience…

19 Cerner Keyboard Shortcuts

Cerner is a renowned EHR system known for its comprehensive features and ability to optimize patient care workflows. The platform helps healthcare providers with patient management by streamlining clinical documentation, order entry, scheduling, and billing.  While many users are familiar with Cerner’s key capabilities, numerous lesser-known options make workflows more efficient. These lesser-known capabilities are…

Internal Customer Service: 10 Best Practices for 2025

Internal customer service has never been more critical. As organizations strive for operational excellence and employee satisfaction, ensuring that internal support functions operate smoothly and efficiently is paramount. This article explores the concept of internal customer service, provides examples, and outlines best practices to enhance internal service delivery in the modern workplace. What is internal…

6 medical professionals answer top questions on the future of healthcare

We welcomed six healthcare professionals in June to the TextExpander Telehealth Summit: Optimizing VirtualCare in 2024. Throughout the summit, our keynote speakers and panelists answered questions from healthcare professionals about how they manage their workloads, the future of telehealth, and how to offer equitable and efficient care.  Wondering what’s next for the industry? We’ve compiled…