This is Part 2 of our five-part series on scaling healthcare practices with tips from 13 medical experts. You can check out the first installment, Scale Without Compromise, for background on the expected growth of the healthcare industry in the next decade and how healthcare professionals are preparing. In the last article, we discussed the…
TextExpander Blog
Scale Without Compromise: How 13 Medical Leaders are Growing Their Practices (Part 1 of 5)
Uncertainty is the word that comes to mind for many healthcare providers, patients, and practices on the state of the industry since COVID-19 began. Some impacts of the global pandemic are positive, like the increased availability of more inclusive forms of telehealth and innovations in technology to improve patient care. Others, like hospital systems’ reimbursement…
Best Note Taking Tools for 2025
Note taking tools: explore the best options in 2023 and beyond to boost your memory and stay organized, including free and paid picks.
How to Increase Typing Speed and Accuracy: 10 Tips
Speeding up your typing speed accomplishes way more than you might think. We all strive for a better balance between our work and personal lives; if you can do more, faster, then you have extra time to spend away from work projects. If people on your team aren’t waiting for you, you’re also improving the…
Service Mindset: 8 Expert Tips to Cultivate It In Your Team
Service mindset is about addressing customer inquiries and resolving issues, but more importantly, it’s about fostering a culture that prioritizes the customer’s experience at every touchpoint. Developing a service mindset within an organization can lead to: This article explores the essential steps to cultivating a customer service mindset and provides actionable insights to help your…
Customer Engagement Metrics to Measure in 2025
Customer engagement metrics provide valuable insights into how customers interact with a brand, helping businesses tailor their strategies to meet customer needs and drive growth. This article explores the key customer engagement metrics, their importance, and how businesses can leverage them to enhance their overall performance. What are customer engagement metrics? Customer engagement metrics are…
Glen Tullman: The State of Healthcare and Telehealth Trends
Glen Tullman has emerged as one of the foremost experts on telehealth. He is the CEO of Transcarent, the first comprehensive, consumer-directed health and care platform. Before that, he founded and ran Livongo Health, the first at-scale consumer digital health company for people with chronic conditions. At our telehealth summit, Optimizing Virtual Care in 2024,…
52 Popular Zendesk Keyboard Shortcuts & Hotkeys
Zendesk offers many features to streamline support processes and enhance customer experience. Among these features are a variety of shortcuts—simple yet powerful commands that can help reduce response times and improve workflow management. In this article, we explore some of the most effective Zendesk shortcuts, providing you with the knowledge to optimize your use of…
60 Popular Salesforce Keyboard Shortcuts & Hotkeys
It’s no secret. Salesforce is the most widely used CRM system on the planet. While Salesforce offers a comprehensive suite of features designed to streamline sales, marketing, and customer service processes, many users are unaware of the potential time-saving benefits that lie within its shortcuts. Salesforce hotkeys and keyboard shortcuts can significantly enhance user experience…
19 Cerner Keyboard Shortcuts
Cerner is a renowned EHR system known for its comprehensive features and ability to optimize patient care workflows. The platform helps healthcare providers with patient management by streamlining clinical documentation, order entry, scheduling, and billing. While many users are familiar with Cerner’s key capabilities, numerous lesser-known options make workflows more efficient. These lesser-known capabilities are…