Customer service standard operating procedures (SOPs) are essential for keeping your team on target and providing consistent customer service. In this article, we’ll explain what customer service operating procedures are, their benefits, how to design and measure them, and we’ll offer examples of real-world customer service SOPs. What are customer service standard operating procedures? Customer…
TextExpander Blog
Telehealth Future Trends at TextExpander’s Telehealth Summit
Hey medical providers, are you curious about telehealth future trends? Join us at TextExpander’s free telehealth summit: Optimizing Virtual Care in 2024 on Thursday, June 27, 2024 at 10am PT/ 1pm ET. It’s 100% virtual so that you can attend from anywhere, but spots are limited. Sign up today! Optimizing Virtual Care in 2024 Speakers…
Customer Service Technology: Trends for 2025
Customer service has emerged as a critical differentiator for organizations across industries. It’s no longer just about resolving issues promptly but delivering exceptional experiences that foster loyalty and advocacy. This is where customer service technology comes into play—solutions designed to enhance efficiency, personalization, and overall customer satisfaction. According to our latest report, State of Customer…
Continuity of Care Document: What You Need to Know
Effective communication and comprehensive documentation are crucial in healthcare. Smooth continuity of care is essential as patients move through different healthcare settings. The Continuity of Care Document (CCD) addresses this need by providing a standardized patient health information summary. A CCD ensures that healthcare providers can access up-to-date and accurate patient data, improving care quality…
Customer Intimacy: Your Path to Long-Term Growth
Master the art of customer intimacy. From creating a strategy to training your team, get the complete guide that every CX leader needs.
Why Customer Service Is Important: 3 Key Reasons
Why customer service is important: it’s not just a cost center, but a key cornerstone for your brand’s reputation and customer loyalty.
Telehealth Benefits and Challenges in 2025
Explore the benefits and challenges of telehealth in the healthcare industry. Discover how telehealth enables remote consultations, patient monitoring, and online health education.
15 Customer Service Goals for 2025 Performance Reviews
Learn the art of setting customer service goals that elevate your team and create happy and loyal customers. Dive into SMART goals, KPIs, and strategies that make a difference.
2025 Customer Service Live Chat Script Examples & Templates
Live chat is one of the most popular customer service channels. Use these customer service scripts to help your team succeed.
What is Customer Service Operations & Why It Matters in 2025
Customer service operations is a growing field built to manage the strategic and day-to-day tasks of customer service so that customer support teams can focus on better assisting customers. Once seen as only a cost center, savvy business leaders now recognize that customer service operations play a vital role in ensuring business growth, customer satisfaction,…