Internal customer service has never been more critical. As organizations strive for operational excellence and employee satisfaction, ensuring that internal support functions operate smoothly and efficiently is paramount. This article explores the concept of internal customer service, provides examples, and outlines best practices to enhance internal service delivery in the modern workplace. What is internal…
TextExpander Blog
6 medical professionals answer top questions on the future of healthcare
We welcomed six healthcare professionals in June to the TextExpander Telehealth Summit: Optimizing VirtualCare in 2024. Throughout the summit, our keynote speakers and panelists answered questions from healthcare professionals about how they manage their workloads, the future of telehealth, and how to offer equitable and efficient care. Wondering what’s next for the industry? We’ve compiled…
Top 10 Apps for Mental Health Professionals in 2025
Apps for mental health professionals can cover a wide variety of use cases: This article highlights ten of the best-reviewed mental health professional apps and what experts have to say about them: 1. SimplePractice SimplePractice is a comprehensive practice management platform designed for health and wellness professionals, including mental health practitioners. It offers features such…
17 AdvancedMD Keyboard & Workflow Shortcuts
An underutilized yet incredibly helpful feature of AdvancedMD is its keyboard shortcuts. These shortcuts can save valuable time for healthcare professionals by streamlining workflows and reducing repetitive typing tasks. Here we present some of the common hotkeys and shortcuts available in AdvancedMD. Whether you’re a seasoned user or new to the platform, adopting these shortcuts…
20 eClinicalWorks Keyboard Shortcuts
eClinicalWorks is known for its comprehensive features and ability to optimize patient care workflows. The popular EHR system helps providers streamline patient management, from scheduling and documentation to billing and reporting. However, many users are unaware of the potential to enhance their efficiency through the platform’s built-in shortcuts. This article presents some unique keyboard shortcuts…
25 NextGen Keyboard Shortcuts & Hot Keys
NextGen EHR, a leading electronic health record (EHR) system, provides robust tools to enhance clinical workflows and track patient care. You can further improve your practice efficiency if you know how to use NextGen keyboard shortcuts and hotkeys. Keyboard shortcuts can reduce time spent on repetitive tasks, simplify navigation, and increase overall productivity. This article…
75 Epic EMR Keyboard Shortcuts
Epic is a popular EHR known for its comprehensive and customizable capabilities. Its extensive suite helps streamline patient care management, from clinical documentation and order entry to scheduling and billing. While many professionals are familiar with Epic’s key features, there are many lesser-known functions that can make workflows more efficient. One example is Epic’s built-in…
Customer Service Operations Roles & Job Descriptions
Customer service operations is a fast-growing subset of the customer service field, providing advanced support to sprawling customer service teams to help them stay on task, drive customer satisfaction, and grow revenue. How do you break into this evolving field? We’ve identified 4 common customer service operations roles to look out for: In this article,…
Customer Service Standard Operating Procedures [2025 Guide]
Customer service standard operating procedures (SOPs) are essential for keeping your team on target and providing consistent customer service. In this article, we’ll explain what customer service operating procedures are, their benefits, how to design and measure them, and we’ll offer examples of real-world customer service SOPs. What are customer service standard operating procedures? Customer…
Telehealth Future Trends at TextExpander’s Telehealth Summit
Hey medical providers, are you curious about telehealth future trends? Join us at TextExpander’s free telehealth summit: Optimizing Virtual Care in 2024 on Thursday, June 27, 2024 at 10am PT/ 1pm ET. It’s 100% virtual so that you can attend from anywhere, but spots are limited. Sign up today! Optimizing Virtual Care in 2024 Speakers…