Customer service has emerged as a critical differentiator for organizations across industries. It’s no longer just about resolving issues promptly but delivering exceptional experiences that foster loyalty and advocacy. This is where customer service technology comes into play—solutions designed to enhance efficiency, personalization, and overall customer satisfaction. According to our latest report, State of Customer…
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Continuity of Care Document: What You Need to Know
Effective communication and comprehensive documentation are crucial in healthcare. Smooth continuity of care is essential as patients move through different healthcare settings. The Continuity of Care Document (CCD) addresses this need by providing a standardized patient health information summary. A CCD ensures that healthcare providers can access up-to-date and accurate patient data, improving care quality…
Customer Intimacy: Your Path to Long-Term Growth
Master the art of customer intimacy. From creating a strategy to training your team, get the complete guide that every CX leader needs.
Why Customer Service Is Important: 3 Key Reasons
Why customer service is important: it’s not just a cost center, but a key cornerstone for your brand’s reputation and customer loyalty.
Telehealth Benefits and Challenges in 2025
Explore the benefits and challenges of telehealth in the healthcare industry. Discover how telehealth enables remote consultations, patient monitoring, and online health education.
15 Customer Service Goals for 2025 Performance Reviews
Learn the art of setting customer service goals that elevate your team and create happy and loyal customers. Dive into SMART goals, KPIs, and strategies that make a difference.
2025 Customer Service Live Chat Script Examples & Templates
Live chat is one of the most popular customer service channels. Use these customer service scripts to help your team succeed.
What is Customer Service Operations & Why It Matters in 2025
Customer service operations is a growing field built to manage the strategic and day-to-day tasks of customer service so that customer support teams can focus on better assisting customers. Once seen as only a cost center, savvy business leaders now recognize that customer service operations play a vital role in ensuring business growth, customer satisfaction,…
10 KPIs to Track Patient Engagement in Virtual Health Services
The perfect storm of technological advancements and a global pandemic has led to a spike in virtual healthcare. It seems these remote services are here to stay, which leads to an important question: How do they affect patient engagement? If you’re wondering what patient engagement is, it’s the active involvement of patients in their own…
AI vs. Human Agents: Finding the Right Balance
With artificial intelligence (AI), dominating every industry in recent years, we’ve seen businesses adapt rapidly to augment and optimize operations and communications—bridging the gap between them and their customers, especially in the customer service industry. You’ve probably already heard of AI, such as ChatGPT. Some people might think AI is some kind of massive robotic…