Why customer service is important: it’s not just a cost center, but a key cornerstone for your brand’s reputation and customer loyalty.
TextExpander Blog
Telehealth Benefits and Challenges in 2025
Explore the benefits and challenges of telehealth in the healthcare industry. Discover how telehealth enables remote consultations, patient monitoring, and online health education.
15 Customer Service Goals for 2025 Performance Reviews
Learn the art of setting customer service goals that elevate your team and create happy and loyal customers. Dive into SMART goals, KPIs, and strategies that make a difference.
2025 Customer Service Live Chat Script Examples & Templates
Live chat is one of the most popular customer service channels. Use these customer service scripts to help your team succeed.
What is Customer Service Operations & Why It Matters in 2025
Customer service operations is a growing field built to manage the strategic and day-to-day tasks of customer service so that customer support teams can focus on better assisting customers. Once seen as only a cost center, savvy business leaders now recognize that customer service operations play a vital role in ensuring business growth, customer satisfaction,…
10 KPIs to Track Patient Engagement in Virtual Health Services
The perfect storm of technological advancements and a global pandemic has led to a spike in virtual healthcare. It seems these remote services are here to stay, which leads to an important question: How do they affect patient engagement? If you’re wondering what patient engagement is, it’s the active involvement of patients in their own…
AI vs. Human Agents: Finding the Right Balance
With artificial intelligence (AI), dominating every industry in recent years, we’ve seen businesses adapt rapidly to augment and optimize operations and communications—bridging the gap between them and their customers, especially in the customer service industry. You’ve probably already heard of AI, such as ChatGPT. Some people might think AI is some kind of massive robotic…
How to Calculate and Interpret Net Promoter Score (NPS) [Free Calculator]
Learn multiple ways to calculate NPS (Net Promoter Score) to gauge customer loyalty and satisfaction.
What Is Customer Service? Definition and Expert Tips for 2025
What customer service means and why it’s important.
The Best Medical Dictation Software According to Reddit
Medical dictation software has become a key tool for practitioners overwhelmed with medical documentation. On average, physicians spend 1-2 hours per day on documentation, which either takes time away from patient interactions or increases their overall workload, contributing to burnout. Over 90% of physicians suffer from burnout and 57% cite excessive documentation as a leading…
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