TextExpander Blog

Telehealth Benefits and Challenges in 2025

Explore the benefits and challenges of telehealth in the healthcare industry. Discover how telehealth enables remote consultations, patient monitoring, and online health education.

15 Customer Service Goals for 2025 Performance Reviews

Learn the art of setting customer service goals that elevate your team and create happy and loyal customers. Dive into SMART goals, KPIs, and strategies that make a difference.

What is Customer Service Operations & Why It Matters in 2025

Customer service operations is a growing field built to manage the strategic and day-to-day tasks of customer service so that customer support teams can focus on better assisting customers. Once seen as only a cost center, savvy business leaders now recognize that customer service operations play a vital role in ensuring business growth, customer satisfaction,…

10 KPIs to Track Patient Engagement in Virtual Health Services

The perfect storm of technological advancements and a global pandemic has led to a spike in virtual healthcare. It seems these remote services are here to stay, which leads to an important question: How do they affect patient engagement? If you’re wondering what patient engagement is, it’s the active involvement of patients in their own…

AI vs. Human Agents: Finding the Right Balance

With artificial intelligence (AI), dominating every industry in recent years, we’ve seen businesses adapt rapidly to augment and optimize operations and communications—bridging the gap between them and their customers, especially in the customer service industry. You’ve probably already heard of AI, such as ChatGPT. Some people might think AI is some kind of massive robotic…

The Best Medical Dictation Software According to Reddit

Medical dictation software has become a key tool for practitioners overwhelmed with medical documentation. On average, physicians spend 1-2 hours per day on documentation, which either takes time away from patient interactions or increases their overall workload, contributing to burnout. Over 90% of physicians suffer from burnout and 57% cite excessive documentation as a leading…

11 Email Tools To Maximize Your Productivity

Looking for email productivity apps and tools to uplevel your inbox? Today, we’re sharing the hacks, extensions, and Gmail automation ideas we love.