Examples of Nursing Documentation Errors

Accurate nursing documentation is essential for safe, effective patient care and is critical in the healthcare system. Each note in a patient’s record not only aids in providing continuity of care but also serves as a legal document and a source of information for other healthcare providers. Unfortunately, errors in documentation are common and can have serious consequences, from compromising patient safety to legal risks for healthcare providers and facilities.

To learn more, we spoke to Registered Nurse Monelle Burrus, a nurse practitioner with Verve Health who has worked in nursing for the past 15 years and has over 20 years of experience in healthcare.

In this article, we’ll explore common nursing documentation errors, providing real-life examples to illustrate how these mistakes happen and their potential impact on patients. Additionally, we’ll offer practical tips to help nurses avoid these errors and maintain clear, accurate records.

What is considered a documentation error in nursing?

In nursing, a documentation error refers to any mistake or oversight made when recording patient information, treatments, or observations in medical records. These errors range from simple typos to more serious issues like recording information in the wrong patient’s chart. Documentation errors may seem minor, but they can lead to serious consequences, impacting patient safety, care quality, and legal compliance.

Accurate documentation ensures that all healthcare providers involved in a patient’s care have reliable information, enabling them to make informed decisions. When documentation is incomplete, inaccurate, or confusing, it can cause miscommunication among staff, potentially leading to medication errors, delayed treatments, or even incorrect diagnoses. Additionally, regulatory bodies and legal entities rely on clear records to assess standards of care. Poor documentation can put healthcare providers at risk of non-compliance, fines, or even litigation.

By understanding what constitutes a documentation error and its impacts, nurses can take proactive steps to improve their record-keeping and enhance overall patient care.

Common mistakes in nursing documentation

Nursing documentation errors can lead to significant consequences if not addressed. Below are some of the most common mistakes in nursing documentation, along with examples to illustrate how these errors can affect patient care and safety.

“Common mistakes include missing data, lack of documentation on patient’s assessment or changes, and poor documentation as well as irrelevant documentation. Also, failure to sign or date the entry correctly or documenting in the wrong part of the chart confuses,” Burrus says.

Using incorrect abbreviations

Abbreviations are frequently used in nursing documentation to save time, but inconsistent or incorrect abbreviations can lead to serious misunderstandings. For instance, using “MS” for “morphine sulfate” can be misinterpreted as “magnesium sulfate,” leading to a potential medication error. To prevent these issues, nurses should adhere to a standardized list of approved abbreviations.

Entering information in the wrong patient’s chart

In busy healthcare settings, it’s easy to accidentally enter information into the wrong patient’s record, especially when managing multiple charts at once. This can result in the wrong medication or treatment plan being applied to a patient. Verifying patient identifiers before entering data can help prevent these mistakes.

Transcription errors

Transcription errors often occur when transferring data, such as patient ID numbers or dosages, which can result in critical mistakes. For example, transposing numbers in a patient ID can lead to administering incorrect treatments. Double-checking information before it is recorded helps minimize these risks.

Illegible handwriting

Legibility is essential in handwritten documentation. If a dosage or instruction is unclear due to poor handwriting, it can lead to improper medication administration. Adopting digital record systems can help eliminate the risks associated with unreadable handwriting.

Inconsistent documentation

Inconsistencies in documentation, such as gaps in patient history or omitted details, can disrupt the continuity of care and create confusion among healthcare providers. For instance, failing to record updates on a patient’s condition might lead to incomplete or incorrect treatments. Consistency in record-keeping ensures accurate tracking of a patient’s progress and needs.

Copying and pasting previous documentation

While copying and pasting can save time, reusing previous notes without verification may result in outdated or irrelevant information in the current record. This could lead to incorrect assumptions about a patient’s status. Nurses should tailor each note to reflect the patient’s present condition.

Ignoring crucial information

Leaving out critical information, such as changes in a patient’s symptoms, can delay necessary treatments or interventions. For instance, not documenting a change in vital signs could result in missed opportunities to adjust care. Nurses should prioritize and include important observations in each note to ensure timely responses to patient needs.

Awareness of these common errors—and implementing strategies to avoid them—can significantly improve the accuracy of nursing documentation and promote better patient outcomes.

Examples of nursing documentation errors

Below are specific examples of nursing documentation errors, including why they occur and tips on how to avoid them in daily practice.

Ignoring crucial information

“An example [of a documentation error] would be a nurse notation where the patient is labeled as “stable” with no written information to support what that actually means,” Burrus says.

Missing essential details, such as documenting only some symptoms, can delay necessary treatment. For instance, if a nurse fails to record that a patient’s pain level increased, the healthcare team might not respond with appropriate pain management interventions.

Tip: Prioritize recording critical changes or symptoms that could impact the patient’s care plan, ensuring the entire team stays informed.

These examples demonstrate how small errors can lead to significant impacts on patient care. By adopting careful documentation practices, nurses can contribute to safer and more effective healthcare delivery.

Using incorrect abbreviations

“Another [example] could be the use of some short forms that few people are aware of and so they might end up causing some harm to the patient,” Burrus says.

Incorrect or non-standard abbreviations can lead to confusion and potential medication errors. For example, if a nurse documents “U” to represent “units” (instead of the approved “unit”), it could be misinterpreted as a zero, leading to a tenfold overdose.

“Certain abbreviations that most people might not understand or that have several meanings should not be used: QD (once daily), and U (unit),” Burrus says. These are frequently cited on do not use medical abbreviation lists.

Tip: Stick to approved abbreviations provided by the healthcare facility to minimize misinterpretation.

Entering information in the wrong patient’s chart

In high-traffic settings, the fast-paced environment can sometimes lead to entering data in the wrong patient’s chart. For example, recording a treatment plan or lab result in the wrong chart could lead to improper treatments, delayed interventions, or even a breach of patient privacy.

Tip: Double-check patient identifiers (such as name and date of birth) before documenting to ensure the correct chart is selected.

Transcription errors

Transcription errors often occur when inputting numbers or copying information from one document to another. For instance, transposing digits in a patient’s ID number can result in tests or medications being assigned to the wrong patient.

Tip: Take a moment to carefully review numbers and data before finalizing entries to reduce the risk of transcription mistakes.

Illegible handwriting

In settings where handwritten notes are still used, illegible handwriting can lead to misunderstandings. A common example is poorly written dosage instructions, which can cause a nurse to administer the wrong amount of medication.

Tip: If handwriting is required, take extra care with legibility or switch to electronic records when possible.

Inconsistent documentation

Inconsistent or incomplete notes, such as missing time stamps or undocumented treatments, disrupt the continuity of care. For example, omitting a change in the patient’s status could prevent timely interventions.

Tip: Keep documentation thorough and consistent by following a set routine for recording all observations, treatments, and changes.

Copying and pasting previous documentation

Relying on copy-pasting can lead to outdated information in the patient’s chart. For example, if a patient’s vitals or symptoms are copied without updating, it may imply there has been no change in condition when, in fact, new symptoms may have arisen.

Tip: Avoid copy-pasting, and instead, take the time to write a fresh note for each patient visit.

Additional common documentation errors

In addition to the main examples, several other documentation mistakes can occur in nursing records. While these may seem minor, any error can negatively affect patient safety, continuity of care, and legal compliance. Here are some additional common documentation errors to be aware of:

Failure to date, time, and sign entries

Every entry in a patient’s chart must be dated, timed, and signed to confirm its accuracy and to track when the information was recorded. Failing to include this information can cause confusion, especially if multiple caregivers are accessing and updating the record.

“Failure to sign or date the entry correctly or documenting in the wrong part of the chart confuses [other practitioners],” Burrus says.

Tip: Make it a habit to date, time, and sign every entry immediately after recording it.

Lack of documentation for omitted medications or treatments

If a medication or treatment is intentionally or unintentionally omitted, it’s crucial to document this and the reason why. For instance, a note about withholding a medication due to a patient’s allergy is necessary to prevent future staff from administering it unknowingly.

Tip: Clearly document any omitted medications or treatments and the reason for omission to maintain an accurate patient record.

Incomplete or missing documentation

Incomplete documentation, such as failing to record a follow-up on a patient’s condition, can disrupt the continuity of care. Missing notes may result in confusion about a patient’s progress or symptoms.

Tip: Review each entry to ensure it is complete before submitting it to the patient’s record.

Adding entries later on (late entries)

When a late entry is added to a record, failing to label it as such can raise concerns about accuracy, transparency, and compliance. Late entries may be questioned during audits or legal reviews if not clearly identified.

“It is crucial to record in real-time if possible, using only globally understandable terms and refraining from abbreviations unless globally mutually understood,” Burrus says.

Tip: Label all late entries accurately with the date and time to maintain transparency and avoid misunderstandings.

Documenting subjective data

“Nurses should also minimize falling back to phrases such as ‘seems,’ ‘appears,’ and ‘feels’ as they are generally termed,” Burrus says.

Using subjective language, such as “the patient seemed anxious,” can introduce bias and lead to misinterpretations. Documentation should focus on observable, measurable data, like “the patient’s heart rate increased to 110 bpm,” rather than personal interpretations.

“Different studies show that nurses should not use phrases such as, ‘It appears’, ‘seems’, or ‘normal’ unless accompanied by evidence. Where there are concepts that are hard to define, they should be replaced by measurable terms; for instance, instead of the confusing ‘the patient is in no distress,’ a better phrase should be, ‘the patient is well coordinated, awake, responds appropriately to questions, and denies any feeling of pain,’” Burrus says.

Tip: Use objective, factual language in documentation, focusing on what you observe rather than assumptions or interpretations.

Not questioning unclear orders

If a treatment or medication order is unclear, simply recording it without seeking clarification can lead to errors. For example, an unclear dosage instruction should be verified to avoid incorrect administration.

Tip: Clarify any unclear orders with the prescriber before documenting and implementing them to ensure accuracy.

By addressing these additional documentation errors, nurses can contribute to a more reliable and transparent record-keeping process, which ultimately supports better patient care and regulatory compliance.

What is an example of a bad nursing note?

A poorly written nursing note can create confusion, hinder effective communication, and even lead to errors in patient care. Below is an example of a bad nursing note, followed by an analysis of the issues and a corrected version to illustrate best practices.

Example of a Bad Nursing Note:

“Patient seems better today. Vital signs taken. Gave meds. Patient was upset but calmed down.”

Issues with the Bad Nursing Note:

1. Vague language: Words like “seems better” and “was upset” are subjective and open to interpretation, leading to inconsistencies in understanding the patient’s condition.
2. Lack of specific details: No specific information is provided about the patient’s vital signs, which medications were administered, or the reason the patient was upset.
3. Incomplete information: Key data, such as the time the note was written and exact observations, are missing. Without these details, the note lacks context and completeness.

Corrected Nursing Note:

“11/14/2024, 10:30 AM: Patient reports decreased pain, now rating it 4/10 compared to 7/10 yesterday. Vital signs: BP 120/80, HR 78, RR 16, Temp 98.6°F. Administered prescribed morning dose of acetaminophen 500 mg orally. Patient initially expressed frustration over limited mobility, stating ‘I feel stuck here.’ Calmed down after discussing discharge plan and reassurance. Will monitor emotional status throughout the day.”

What Makes This Note Better:

• Objective language: The revised note uses specific, measurable observations, such as “pain rating 4/10” instead of vague terms like “seems better.”
• Detailed information: Specific vital signs, medication names, and doses are recorded to provide clarity.
• Context and completeness: The note includes the time, patient’s direct quotes, and details about the interaction, giving the healthcare team a clearer understanding of the patient’s current state.

This corrected version demonstrates how objective, detailed documentation supports better communication among healthcare providers and ensures continuity of care.

Words and phrases nurses should avoid in documentation

Using clear, objective language in nursing documentation is essential for maintaining accurate records and minimizing misunderstandings. Certain words and phrases can create confusion or imply subjectivity, which may lead to issues in patient care and legal situations. Here are examples of problematic words and suggested alternatives to enhance clarity:

Avoid: “Seems” or “appears”

Problem: Words like “seems” or “appears” suggest assumptions rather than observable facts. Alternative: Describe specific behaviors or observations, e.g., “Patient reported feeling anxious” instead of “Patient appears anxious.”

Avoid: “Patient was upset”

Problem: This phrase is vague and doesn’t provide insight into the patient’s condition. Alternative: Use direct quotes or specific actions, such as “Patient expressed frustration, stating, ‘I feel uncomfortable.’”

Avoid: “Good” or “normal”

Problem: Descriptive terms like “good” or “normal” are subjective and don’t convey exact information. Alternative: Record specific measurements or observations, e.g., “BP 120/80” instead of “normal blood pressure.”

Avoid: “Seems stable”

Problem: “Stable” can have different interpretations and lacks precision. Alternative: Document measurable indicators of stability, such as “Vital signs within normal range: BP 118/76, HR 75.”

Avoid: “Noncompliant”

Problem: Labeling a patient as “noncompliant” can imply judgment and lacks context. Alternative: Specify the situation and patient response, such as “Patient declined prescribed medication, stating concerns about side effects.”

By choosing objective, specific language in documentation, nurses can create clearer records that accurately reflect a patient’s condition and responses. This practice also reduces the risk of misunderstandings and enhances communication across the healthcare team.

How to document better as a nurse

Improving nursing documentation can enhance patient safety, streamline communication, and reduce legal risks. Below are actionable tips to help nurses document more accurately and consistently:

Double-check entries

Reviewing documentation before submission is essential to catch any errors or omissions. Take a moment to verify details like medication dosages, patient identifiers, and vital signs to ensure accuracy.

Avoid copy-pasting

While copy-pasting notes can save time, it risks carrying outdated or incorrect information. Document each patient interaction with fresh notes to accurately reflect the patient’s current condition and treatment.

Use approved abbreviations

Stick to the healthcare facility’s list of approved abbreviations. This minimizes misunderstandings and ensures clarity, especially in critical areas like medications and treatments.

Prioritize objectivity

Use factual, measurable observations instead of subjective descriptions. For example, document “Patient reported pain at 6/10” rather than “Patient seems uncomfortable.” Objectivity keeps records clear and reduces the risk of misinterpretation.

Keep records legible

When using handwritten notes, ensure they are readable to avoid potential misunderstandings. If possible, use digital entry options, as electronic documentation can eliminate issues associated with illegible handwriting.

Follow standard protocols

Adhere to standard documentation practices, such as dating, timing, and signing each entry. Consistency in these practices not only ensures regulatory compliance but also maintains clear communication across the healthcare team.

By incorporating these documentation practices, nurses can enhance the accuracy, clarity, and consistency of patient records. These steps contribute to safer patient care and more reliable medical documentation.

Conclusion

“Above all, documentation must be clear, concise, and accurate for the care being delivered to be the very best that it can be. When avoidable pitfalls are avoided, not only will patient care be enhanced, but the legal status of the service provider will be too,” Burrus says.

Accurate nursing documentation is a cornerstone of high-quality patient care. It helps ensure patient safety, facilitates effective communication among healthcare providers, and supports legal and regulatory compliance. Common documentation errors, such as using incorrect abbreviations, entering information in the wrong chart, and failing to provide complete records, can have serious consequences on patient outcomes and continuity of care.

By understanding and addressing these errors, nurses can improve their documentation practices. Taking steps like double-checking entries, using approved abbreviations, focusing on objective language, and following standardized protocols can significantly reduce errors. Continuous training and awareness are also crucial, as they help reinforce the importance of accurate documentation for both patient safety and professional accountability.

In striving for clear, consistent, and accurate documentation, nurses play a critical role in enhancing healthcare quality and ensuring that every patient receives the best possible care.