Live chat is one of the most popular customer service channels. Use these customer service scripts to help your team succeed.
TextExpander Blog
Telehealth Benefits and Challenges in 2026
Explore the benefits and challenges of telehealth in the healthcare industry. Discover how telehealth enables remote consultations, patient monitoring, and online health education.
Customer Service Technology: Trends for 2026
Customer service has emerged as a critical differentiator for organizations across industries. It’s no longer just about resolving issues promptly but delivering exceptional experiences that foster loyalty and advocacy. This is where customer service technology comes into play—solutions designed to enhance efficiency, personalization, and overall customer satisfaction. According to our latest report, State of Customer…
Top 10 Apps for Mental Health Professionals in 2026
Apps for mental health professionals can cover a wide variety of use cases: This article highlights ten of the best-reviewed mental health professional apps and what experts have to say about them: 1. SimplePractice SimplePractice is a comprehensive practice management platform designed for health and wellness professionals, including mental health practitioners. It offers features such…
Internal Customer Service: 10 Best Practices for 2026
Internal customer service has never been more critical. As organizations strive for operational excellence and employee satisfaction, ensuring that internal support functions operate smoothly and efficiently is paramount. This article explores the concept of internal customer service, provides examples, and outlines best practices to enhance internal service delivery in the modern workplace. What is internal…
Customer Engagement Metrics to Measure in 2026
Customer engagement metrics provide valuable insights into how customers interact with a brand, helping businesses tailor their strategies to meet customer needs and drive growth. This article explores the key customer engagement metrics, their importance, and how businesses can leverage them to enhance their overall performance. What are customer engagement metrics? Customer engagement metrics are…
Best Note Taking Tools for 2026
Note taking tools: explore the best options in 2023 and beyond to boost your memory and stay organized, including free and paid picks.
The Best Software Development Blogs of 2026
We break down why you should be keeping up with software development blogs and share 10 of our favorites.
The Best Therapy Notes Software for 2026
Maintaining accurate and organized therapy notes is a vital part of the job for healthcare providers and mental health professionals. These notes help track client progress and ensure compliance with legal and ethical standards. However, keeping up with therapy notes can be time-consuming and challenging, particularly when managing multiple clients and sessions. This is where…
Best Productivity Apps for 2026: Top Tools to Boost Efficiency
This is a list of a variety of different productivity apps and what categories they fall in. These apps should increase your productivity.