Customers have an endless supply of options for their money. It’s no longer enough to be the cheapest or the fastest. To get and keep customers, businesses need to do more than just give them what they want. They need to make customers feel special. Here are some ideas on how to do that: Do…
Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
30 Phrases to Show Empathy in Customer Service – Top Example Scripts
Need help showing a little more empathy in customer service? Add these 31 phrases to your toolbelt to show more kindness to your customers.
How to Respond to Customer Complaints: 12 Examples for 2023
Master the art of responding to customer complaints with inspiration from these 12 imaginative and helpful companies.
Happy To Help! 25 Professional Customer Service Phrases That Work Like Magic
Certain customer service phrases work like magic to make your customers’ days. Here are 25 tried and true examples.
30 Customer Service Live Chat Script Examples & Templates
Live chat is one of the most popular customer service channels. Use these customer service scripts to help your team succeed.
How to Grow Customer Service at Your Startup
Keeping customer service at the top of mind for your business is key to scaling your startup. But how do you scale a customer service team to match the growing business? Customer service is more than just answering phone calls and emails—it’s the front line of your business, and we should give it equal importance…
Tips to Optimize Your Customer Service Call Center
Whether you’ve already built your customer service team, or you’re just now laying the foundation, it’s an ideal time to start thinking about optimizing your customer service call center, which isn’t only about efficiency, but also the effectiveness of customer service. Fine-tuning your customer service call center matters because it directly relates to customer experience….
How to Automate Repetitive Tasks
Repetitive tasks are so commonplace in our daily work that it’s hard to imagine what life would be like without them. However, they’re also taking up time and energy that could be better spent. For example, one study found that customer service reps lose up to 30 percent of their day to repeat tasks. Fortunately,…
Tips that Everyone in Customer Service Should Know
If you’re a customer service representative, a salesperson, or any other person who deals with customers daily, you know how important it is to make sure they get what they need. But excellent customer service doesn’t just happen—it takes careful thought and strategy. We’ll go over some tips for being friendly and professional with your…
Templates for Answering FAQs on Social Media
It’s important to have clear and consistent communication in every aspect of your business. Companies often see social media as either critical or not important; there doesn’t seem to be an in between. But your customers would likely disagree. If your brand has a presence on social media, then it’s imperative that it is being…