Learn multiple ways to calculate NPS (Net Promoter Score) to gauge customer loyalty and satisfaction.
Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
What Is Customer Service? Definition and Expert Tips for 2024
What customer service means and why it’s important.
The Best Medical Dictation Software According to Reddit
Medical dictation software has become a key tool for practitioners overwhelmed with medical documentation. On average, physicians spend 1-2 hours per day on documentation, which either takes time away from patient interactions or increases their overall workload, contributing to burnout. Over 90% of physicians suffer from burnout and 57% cite excessive documentation as a leading…
What Is Practice Management Software?
Practice management software helps healthcare providers streamline administrative tasks like appointment scheduling, billing, and patient management to run their practices more efficiently and spend more time on patient care quality. Effective practice management software helps healthcare organizations: If you want to improve the efficiency of your practice, consider TextExpander to automate medical documentation so you…
Call Center Productivity: Proven Tips and Strategies
Unlock the full potential of your call center with our expert tips on increasing productivity. From technology to team management, we’ve got you covered.
Crafting Call Center Scripts That Boost Customer Satisfaction
Discover how to create effective call center scripts with our step-by-step guide. Elevate your customer service and resolve issues efficiently.
10 Examples of Good Customer Service That Will Blow Your Mind
Examples of good customer service that will blow your mind! See how these companies went above and beyond to wow their customers.
Canned Responses: Best Practices and Examples
Canned responses are prepared answers to common questions or inquiries, crafted in advance and stored for quick and consistent use. They save your team a tremendous amount of time and keep messaging consistent. Businesses can significantly reduce response times by eliminating the need to craft individual responses to frequent queries, ensuring that customers are not…
Customer Service Standards: Meet the Ones That Matter Most
In this article, we discuss the customer service standards customers value the most and how to meet them.
30+ Empathy Statements for Customer Service
Need help showing a little more empathy in customer service? Add these 30 phrases to your toolbelt to show more kindness to your customers.