Customer service burnout is the #1 contributor to turnover and it’s costing your company money. Here’s how to spot and prevent it.
Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
Top 10 Golden Rules of Customer Service
10 core rules of customer service to thrill customers taken from real companies.
4 Customer Service Characteristics that Drive ROI
CX expert and Punk CX author Adrian Swinscoe outlines 4 customer service characteristics that will drive ROI for your organization.
Best Call Center Knowledge Base Software
This is a list of the best knowledge management software for, specifically, customer service and customer support professions.
A Punk CX Guide to Customer Experience Strategy
Podcaster and Punk CX author Adrian Swinscoe outlines a customer experience strategy that is proven to boost ROI.
How a Single Source of Truth Can Transform Your Support Team
Find out how a single source of truth can revolutionize your customer support to strengthen your team and thrill customers.
5 Customer Service Attributes of Winning Companies
What are the customer service attributes of winning companies? Author John Sills shares 5 enablers for superior customer experience.
How to Show Empathy in Customer Service
Learn the impact of customer empathy statements in building meaningful connections and enhancing digital experiences with 5 examples included to use.
The 7 Customer Experience Behaviors to Thrill Customers
7 customer service behaviors that author John Sills says will put your customer experience on top of your industry.
Customer Feedback: Yet Another Myth?
Customer experience leaders crave customer feedback, but that information useful? Learn why customer feedback may be a myth.