Customer Support

Below you'll find a list of all posts that have been tagged "Customer Support"

Top 10 Golden Rules of Customer Service

10 core rules of customer service to thrill customers taken from real companies.

4 Customer Service Characteristics that Drive ROI

CX expert and Punk CX author Adrian Swinscoe outlines 4 customer service characteristics that will drive ROI for your organization.

Best Call Center Knowledge Base Software

This is a list of the best knowledge management software for, specifically, customer service and customer support professions.

A Punk CX Guide to Customer Experience Strategy

Podcaster and Punk CX author Adrian Swinscoe outlines a customer experience strategy that is proven to boost ROI.

5 Customer Service Attributes of Winning Companies

What are the customer service attributes of winning companies? Author John Sills shares 5 enablers for superior customer experience.

How to Show Empathy in Customer Service

Learn the impact of customer empathy statements in building meaningful connections and enhancing digital experiences with 5 examples included to use.

Customer Feedback: Yet Another Myth?

Customer experience leaders crave customer feedback, but that information useful? Learn why customer feedback may be a myth.