Customer service standard operating procedures (SOPs) are essential for keeping your team on target and providing consistent customer service. In this article, we’ll explain what customer service operating procedures are, their benefits, how to design and measure them, and we’ll offer examples of real-world customer service SOPs. What are customer service standard operating procedures? Customer…
Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
Customer Service Technology: Trends for 2025
Customer service has emerged as a critical differentiator for organizations across industries. It’s no longer just about resolving issues promptly but delivering exceptional experiences that foster loyalty and advocacy. This is where customer service technology comes into play—solutions designed to enhance efficiency, personalization, and overall customer satisfaction. According to our latest report, State of Customer…
Customer Intimacy: Your Path to Long-Term Growth
Master the art of customer intimacy. From creating a strategy to training your team, get the complete guide that every CX leader needs.
Why Customer Service Is Important: 3 Key Reasons
Why customer service is important: it’s not just a cost center, but a key cornerstone for your brand’s reputation and customer loyalty.
15 Customer Service Goals for 2025 Performance Reviews
Learn the art of setting customer service goals that elevate your team and create happy and loyal customers. Dive into SMART goals, KPIs, and strategies that make a difference.
2025 Customer Service Live Chat Script Examples & Templates
Live chat is one of the most popular customer service channels. Use these customer service scripts to help your team succeed.
What is Customer Service Operations & Why It Matters in 2025
Customer service operations is a growing field built to manage the strategic and day-to-day tasks of customer service so that customer support teams can focus on better assisting customers. Once seen as only a cost center, savvy business leaders now recognize that customer service operations play a vital role in ensuring business growth, customer satisfaction,…
AI vs. Human Agents: Finding the Right Balance
With artificial intelligence (AI), dominating every industry in recent years, we’ve seen businesses adapt rapidly to augment and optimize operations and communications—bridging the gap between them and their customers, especially in the customer service industry. You’ve probably already heard of AI, such as ChatGPT. Some people might think AI is some kind of massive robotic…
How to Calculate and Interpret Net Promoter Score (NPS) [Free Calculator]
Learn multiple ways to calculate NPS (Net Promoter Score) to gauge customer loyalty and satisfaction.
What Is Customer Service? Definition and Expert Tips for 2025
What customer service means and why it’s important.