Repetitive tasks are so commonplace in our daily work that it’s hard to imagine what life would be like without them. However, they’re also taking up time and energy that could be better spent. For example, one study found that customer service reps lose up to 30 percent of their day to repeat tasks. Fortunately,…
Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
Tips that Everyone in Customer Service Should Know
If you’re a customer service representative, a salesperson, or any other person who deals with customers daily, you know how important it is to make sure they get what they need. But excellent customer service doesn’t just happen—it takes careful thought and strategy. We’ll go over some tips for being friendly and professional with your…
Templates for Answering FAQs on Social Media
It’s important to have clear and consistent communication in every aspect of your business. Companies often see social media as either critical or not important; there doesn’t seem to be an in between. But your customers would likely disagree. If your brand has a presence on social media, then it’s imperative that it is being…
What Is Tiered Support?
Tiered support is a way to organize your support team for tackling customer support issues efficiently. Learn more.
The Ultimate Customer Success Automation Playbook
A customer success management program consists of many moving parts that help you deliver a great customer experience. When was the last time you took a hard look at your multiple customer success processes? If it’s been a while, don’t worry, because we’re going to address this question as we look at customer success (CS)…
Building the Ideal Remote Customer Support Team
Customer support is one of the oldest remote work positions in the world. Call centers have handled the bulk of inbound customer support for many businesses for years. With years of remote experience behind the role, it’s now safe to say that some best practices have emerged. It should come as no surprise that the…
Open Library Series: Vince Crighton’s Extraordinary Snippets
Support Lead Vince shares secrets from his TextExpander Snippet Library.
Hiring in Different Time Zones To Offer Better Support
Hiring in different time zones can help support your company’s growth. Here’s what you need to know to get started.
How We Use TextExpander and Help Scout For Better Customer Support
Here are some real-world examples of how TextExpander enables us to help customers faster, keep the team on-brand, automate while staying human, and more.
Using TextExpander to Keep CRM Sales Notes Consistent
You hired your sales people because they’re great at selling. Give them more time to sell with our fast solution to completing CRM notes.