Everyone in your company should get customer service training to reduce costs, educate your teams, and learn more about your customers
Why and how to stop saying sorry all the time. Learn alternatives to empty apologies and how TextExpander can help you break bad habits.
Unlock the full potential of your call center with our expert tips on increasing productivity. From technology to team management, we’ve got you covered.
Discover how to use call center metrics to improve customer service, reduce wait times and increase loyalty—and learn key metrics that will help you do it.
Improve your business’s customer service productivity with these easy tips and tricks. Learn how to streamline processes and make your team more efficient in our how-to guide.
Are you planning to attend any customer service conferences in 2023? Conferences are a great way to network and learn from experts in the fields of customer service, customer support, and customer success. Now is the best time to book your tickets, since many conferences offer steep early bird discounts early in the year. Here’s…
Can’t find the degree symbol on your keyboard? Here’s how to type the degree symbol easily with TextExpander.
Having the right tools is essential for customer success teams. Without the right tools, teams may struggle to keep up with customer inquiries, resolve issues quickly, and deliver a high level of service.
Consistency in customer service is key. Imagine pulling up to a McDonald’s drive-through, and instead of hearing, “Hi, welcome to McDonald’s, may I take your order,” you were greeted with a gruff: “McDonald’s. What do ya want?” You’d probably think twice before placing an order! You might even drive to another restaurant instead. Your customers…
TextExpander wants to know which customer service conferences you’re attending in 2023. Take our survey and tell us!