Customer Support

Below you'll find a list of all posts that have been tagged "Customer Support"

Clive HanksPublished August 9, 2023January 12, 2024

Read about how small business customer service is the secret to competing against big brands in e-commerce as well as retail.

Josh CentersPublished August 4, 2023January 24, 2024

Customer service burnout is the #1 contributor to turnover and it’s costing your company money. Here’s how to spot and prevent it.

Jamie TorresPublished July 28, 2023December 31, 2024

10 core rules of customer service to thrill customers taken from real companies.

Josh CentersPublished July 24, 2023September 19, 2023

CX expert and Punk CX author Adrian Swinscoe outlines 4 customer service characteristics that will drive ROI for your organization.

Jamie TorresPublished July 17, 2023December 31, 2024

This is a list of the best knowledge management software for, specifically, customer service and customer support professions.

Josh CentersPublished July 13, 2023January 8, 2024

Podcaster and Punk CX author Adrian Swinscoe outlines a customer experience strategy that is proven to boost ROI.

VincePublished June 22, 2023September 28, 2023

Find out how a single source of truth can revolutionize your customer support to strengthen your team and thrill customers.

Josh CentersPublished June 13, 2023September 28, 2023

What are the customer service attributes of winning companies? Author John Sills shares 5 enablers for superior customer experience.

Clive HanksPublished June 8, 2023January 12, 2024

Learn the impact of customer empathy statements in building meaningful connections and enhancing digital experiences with 5 examples included to use.

Josh CentersPublished June 6, 2023September 28, 2023

7 customer service behaviors that author John Sills says will put your customer experience on top of your industry.

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