Customer Support

Below you'll find a list of all posts that have been tagged "Customer Support"

Stop Asking the Wrong Customer Service Survey Questions

Are you asking the wrong customer service questions? Ask better questions to improve response rates and get better answers to your customer service surveys.

13 Call Center Metrics You Need to Track and What They Mean

Learn the 13 most important call center metrics to track and understand what they’re telling you about how to improve your call center performance.

How to Keep CRM Data Clean and Consistent

Discover the benefits of keeping CRM data clean and consistent – and all the tools you’ll need along the way.

TextExpander Story: MJ Brodie from iwantmyname

MJ Brodie joins us to talk about her work as a Customer Supporter and how TextExpander helps along the way.

Three Simple Steps to Get Up and Running With TextExpander

How should a busy professional get started with TextExpander? You’ve downloaded the free test drive version of TextExpander to your Mac or PC and are wondering how to set up your first few snippets. Building a solid snippet system is pretty straightforward once you’ve answered three simple questions. Question 1: What type of text should…

Tips from SupConf 2017: How to Make Remote-Work Work For You

This month TextExpander helped to sponsor the support community-driven event, SupConf. This conference comes out of the Support Driven community, a place for workers in customer service and support to gather and trade tips, find mentors, and share support stories with peers. We’re new to Support Driven, but it has been a great place for…

How To Create an Email Reply System with TextExpander

Whether you’re in customer support, work with multiple clients, or run a popular site, creating an email system which allows you to reuse messages is a *huge* time saver. Here’s how to get started.

How To: Search Snippets Quickly, Mac, PC, or Chromebook

Whether you’re new to TextExpander or your text snippet library is legend, you can quickly search everything and expand text with a couple keystrokes.