Learn about potential pitfalls with chatbots and how you can maintain high support standards despite more-demanding customers.
In this article, we discuss the customer service standards customers value the most and how to meet them.
TextExpander is a SugarCRM Partner. Find out more.
Customer complaints may not be fun to deal with, but they’re good for your business. Learn how to handle customer complaints (examples included).
Customer service automation software is changing the way businesses operate. If you’re considering an upgrade, check out these options.
Customers have an endless supply of options for their money. It’s no longer enough to be the cheapest or the fastest. To get and keep customers, businesses need to do more than just give them what they want. They need to make customers feel special. Here are some ideas on how to do that: Do…
Master the art of responding to customer complaints with inspiration from these 12 imaginative and helpful companies.
Certain customer service phrases work like magic to make your customers’ days. Here are 25 tried and true examples.
Keeping customer service at the top of mind for your business is key to scaling your startup. But how do you scale a customer service team to match the growing business? Customer service is more than just answering phone calls and emails—it’s the front line of your business, and we should give it equal importance…
Whether you’ve already built your customer service team, or you’re just now laying the foundation, it’s an ideal time to start thinking about optimizing your customer service call center, which isn’t only about efficiency, but also the effectiveness of customer service. Fine-tuning your customer service call center matters because it directly relates to customer experience….