Learn about potential pitfalls with chatbots and how you can maintain high support standards despite more-demanding customers.
Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
Customer Service Standards: Meet the Ones That Matter Most
In this article, we discuss the customer service standards customers value the most and how to meet them.
TextExpander Is Now a SugarCRM Partner
TextExpander is a SugarCRM Partner. Find out more.
31 Ways to Respond to Customer Complaints
Customer complaints may not be fun to deal with, but they’re good for your business. Learn how to handle customer complaints (examples included).
Best Customer Service Automation Software
Customer service automation software is changing the way businesses operate. If you’re considering an upgrade, check out these options.
How Do You Make Customers Feel Special?
Customers have an endless supply of options for their money. It’s no longer enough to be the cheapest or the fastest. To get and keep customers, businesses need to do more than just give them what they want. They need to make customers feel special. Here are some ideas on how to do that: Do…
How to Respond to Customer Complaints: 12 Examples for 2023
Master the art of responding to customer complaints with inspiration from these 12 imaginative and helpful companies.
Happy To Help! 26 Professional Customer Service Phrases That Work Like Magic
Certain customer service phrases work like magic to make your customers’ days. Here are 25 tried and true examples.
How to Grow Customer Service at Your Startup
Keeping customer service at the top of mind for your business is key to scaling your startup. But how do you scale a customer service team to match the growing business? Customer service is more than just answering phone calls and emails—it’s the front line of your business, and we should give it equal importance…
Tips to Optimize Your Customer Service Call Center
Whether you’ve already built your customer service team, or you’re just now laying the foundation, it’s an ideal time to start thinking about optimizing your customer service call center, which isn’t only about efficiency, but also the effectiveness of customer service. Fine-tuning your customer service call center matters because it directly relates to customer experience….