Your customers’ emotions are key in their perception of a good customer experience. Here are the triggers you can use to boost customer loyalty.
Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
A Punk CX Guide to Customer Experience Strategy
Podcaster and Punk CX author Adrian Swinscoe outlines a customer experience strategy that is proven to boost ROI.
Inbound Customer Service 101: Creating Value for your Customers
The cycle of inbound customer service helps keep your existing customers engaged and new customers coming through the door. Here’s a breakdown of each of the different aspects of that cycle.
A Guide to SMS For Customer Service: Benefits, Templates, And Best Practices
SMS for customer service: why is it important? For starters, did you know that over 3 billion people worldwide use text messaging services? From payment reminders to order confirmations, more and more communications between companies and their customers now take place via SMS text messaging. Consumers want customer service to be convenient, simple, and personalized,…
8 Innovative Customer Loyalty Programs for Small Business
Discover the eight innovative customer loyalty programs for small businesses that you should be using.
Workflows: Customer Support Email Forms Save Time Up Front
Learn how the TextExpander Support Team saves time and delivers answers faster with email support forms using Wufoo, Zapier, and Desk.
After Call Work: How to Streamline Processes and Boost Satisfaction
Explore the intricacies of After Call Work (ACW) and discover strategies to optimize it, enhancing customer satisfaction and agent productivity.
4 Practical Ways to Use AI in Customer Service Today
You don’t need to wait to implement artificial intelligence. There are many practical ways that your customer service team can use AI today. Stop living in the past, and allow artificial intelligence to bring your customer service team to the future.
Building the Ideal Remote Customer Support Team
Customer support is one of the oldest remote work positions in the world. Call centers have handled the bulk of inbound customer support for many businesses for years. With years of remote experience behind the role, it’s now safe to say that some best practices have emerged. It should come as no surprise that the…
How to Improve Customer Support Efficiency
Customer support efficiency is the measure of how effectively a company’s support team can handle customer interactions and solve problems. Although speed is important, efficiency doesn’t just pertain to how quickly something can be solved.