Businesses like to count on loyal customers, but CX expert and author John Sills claims that loyalty is a myth.
Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
Bridging the Engagement Capacity Gap: Strategies for Success
Explore the Engagement Capacity Gap issue, as we dive into unique solutions and strategies aimed at enhancing involvement and driving organizational success.
Customer Experience ROI: Is It a Myth?
Customer experience ROI is the holy grail of customer service stats, but is it a myth? Author John Sills says it is.
Customer Service Stats: The Ones to Measure in 2025
Which customer service stats are the most important for 2023? A recent survey reveals the ones that matter most.
Customer Experience Trends: How Leaders Are Investing in 2025
Customer service trends for 2023. Leaders are seeking more customer data to thrill customers. Find out which ones matter.
What Are 10 Voice of Customer Tools to Revolutionize Your Business?
Explore the types of voice of customer tools, best practices for implementing them, and some of the best options on the market to improve your customer experience.
5 Customer Service Challenges in 2025
What are the top customer service challenges facing CX leaders in 2023? A recent survey highlights what to expect in 2023 and beyond.
What Will an Economic Recession Mean for Customer Service?
What could cause an economic recession, and why are customer service leaders surprisingly optimistic about it?
How to Train New Employees on Using TextExpander: Tips and Best Practices
Learn how to effectively train new employees on using TextExpander with our ultimate guide. Discover tips and best practices for maximizing response times and improving customer service.
Use ChatGPT + TextExpander to Supercharge Customer Service
A quick tutorial on how to use ChatGPT to produce professional customer support responses and then save them as TextExpander Snippets you can access anytime.