Customer Support

Below you'll find a list of all posts that have been tagged "Customer Support"

Hiring in Different Time Zones To Offer Better Support

Hiring in different time zones can help support your company’s growth. Here’s what you need to know to get started.

Using TextExpander to Keep CRM Sales Notes Consistent

You hired your sales people because they’re great at selling. Give them more time to sell with our fast solution to completing CRM notes.

Getting the Information You Need from Customer Surveys

There is no better way to find out what’s on the mind of your customers than to ask them. But asking them isn’t as simple as you might think. We’re going to spend some time talking about the best practices for customer surveys. You’ll find out how to get the information that you need, without…

Customer Education: Use It To Gain Trust and Loyalty

In this article, we’ll show you how to create super-powered customers that are loyal to your brand through customer education.

How Employee Experience Impacts Customer Experience

Investing in the employee experience can have a big pay-off when it comes to customer experience. Here’s how to make it work for you.

Solving 3 Workforce Challenges Facing BPO Companies

Solving BPO workforce challenges won’t happen overnight, but finding ways to reduce repetition and speed up training can be strong steps in the right direction.

How to Automate Support without losing the Human Touch

Automation doesn’t sound very human. But if you do it thoughtfully, you can automate customer support while remaining empathetic and approachable.

Do Customer Service Metrics Ruin the Customer Service Experience?

Do you feel like your customer experience strategy is getting overwhelmed by metrics? Tracking every little customer service metric might not be the best way to improve.

What Triggers Your Customer’s Emotions?

Your customers’ emotions are key in their perception of a good customer experience. Here are the triggers you can use to boost customer loyalty.