Customer Support

Below you'll find a list of all posts that have been tagged "Customer Support"

31 Ways to Respond to Customer Complaints

Customer complaints may not be fun to deal with, but they’re good for your business. Learn how to handle customer complaints (examples included).

How Do You Make Customers Feel Special?

Customers have an endless supply of options for their money. It’s no longer enough to be the cheapest or the fastest. To get and keep customers, businesses need to do more than just give them what they want. They need to make customers feel special. Here are some ideas on how to do that: Do…

How to Grow Customer Service at Your Startup

Keeping customer service at the top of mind for your business is key to scaling your startup. But how do you scale a customer service team to match the growing business?  Customer service is more than just answering phone calls and emails—it’s the front line of your business, and we should give it equal importance…

Tips to Optimize Your Customer Service Call Center

Whether you’ve already built your customer service team, or you’re just now laying the foundation, it’s an ideal time to start thinking about optimizing your customer service call center, which isn’t only about efficiency, but also the effectiveness of customer service. Fine-tuning your customer service call center matters because it directly relates to customer experience….

Tips that Everyone in Customer Service Should Know

If you’re a customer service representative, a salesperson, or any other person who deals with customers daily, you know how important it is to make sure they get what they need. But excellent customer service doesn’t just happen—it takes careful thought and strategy. We’ll go over some tips for being friendly and professional with your…

Templates for Answering FAQs on Social Media

It’s important to have clear and consistent communication in every aspect of your business. Companies often see social media as either critical or not important; there doesn’t seem to be an in between. But your customers would likely disagree. If your brand has a presence on social media, then it’s imperative that it is being…

What Is Tiered Support?

Tiered support is a way to organize your support team for tackling customer support issues efficiently. Learn more.

The Ultimate Customer Success Automation Playbook

A customer success management program consists of many moving parts that help you deliver a great customer experience. When was the last time you took a hard look at your multiple customer success processes? If it’s been a while, don’t worry, because we’re going to address this question as we look at customer success (CS)…