Having the right tools is essential for customer success teams. Without the right tools, teams may struggle to keep up with customer inquiries, resolve issues quickly, and deliver a high level of service.
Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
Consistency in Customer Service: 3 Areas Where It’s a Must
Consistency in customer service is key. Imagine pulling up to a McDonald’s drive-through, and instead of hearing, “Hi, welcome to McDonald’s, may I take your order,” you were greeted with a gruff: “McDonald’s. What do ya want?” You’d probably think twice before placing an order! You might even drive to another restaurant instead. Your customers…
Chatbots in Customer Service: 8 Reasons for High Standards
Learn about potential pitfalls with chatbots and how you can maintain high support standards despite more-demanding customers.
TextExpander Is Now a SugarCRM Partner
TextExpander is a SugarCRM Partner. Find out more.
31 Ways to Respond to Customer Complaints
Customer complaints may not be fun to deal with, but they’re good for your business. Learn how to handle customer complaints (examples included).
How Do You Make Customers Feel Special?
Customers have an endless supply of options for their money. It’s no longer enough to be the cheapest or the fastest. To get and keep customers, businesses need to do more than just give them what they want. They need to make customers feel special. Here are some ideas on how to do that: Do…
How to Grow Customer Service at Your Startup
Keeping customer service at the top of mind for your business is key to scaling your startup. But how do you scale a customer service team to match the growing business? Customer service is more than just answering phone calls and emails—it’s the front line of your business, and we should give it equal importance…
Tips to Optimize Your Customer Service Call Center
Whether you’ve already built your customer service team, or you’re just now laying the foundation, it’s an ideal time to start thinking about optimizing your customer service call center, which isn’t only about efficiency, but also the effectiveness of customer service. Fine-tuning your customer service call center matters because it directly relates to customer experience….
Tips that Everyone in Customer Service Should Know
If you’re a customer service representative, a salesperson, or any other person who deals with customers daily, you know how important it is to make sure they get what they need. But excellent customer service doesn’t just happen—it takes careful thought and strategy. We’ll go over some tips for being friendly and professional with your…
Templates for Answering FAQs on Social Media
It’s important to have clear and consistent communication in every aspect of your business. Companies often see social media as either critical or not important; there doesn’t seem to be an in between. But your customers would likely disagree. If your brand has a presence on social media, then it’s imperative that it is being…