Customer Support

Below you'll find a list of all posts that have been tagged "Customer Support"

22 Customer Satisfaction Survey Questions to Assess Consistency

Consistency is incredibly important when it comes to providing an excellent customer experience. Read our recommendations for customer satisfaction survey questions to help measure your team’s consistency.

6 Observations about the Importance of Customer Service

Customer service has the potential to touch almost every part of your company. Here are six observations about the importance of customer service and how it impacts your business.

5 Elements of Customer Service that Customers Really Want

“What Customers Want” isn’t a new blockbuster movie. Instead, it’s this helpful list of the five elements of customer service that will help you stand out and grow customer loyalty.

4 Practical Ways to Use AI in Customer Service Today

You don’t need to wait to implement artificial intelligence. There are many practical ways that your customer service team can use AI today. Stop living in the past, and allow artificial intelligence to bring your customer service team to the future.

6 Human-Centered Ideas to Improve Call Center Productivity

Instead of working your agents to burnout, use these six ideas to motivate your team and support them with processes and tools to improve your call center productivity.

4 Types of Customer Service & Their Secrets to Success

Learn how to maximize the potential of the four different kinds of customer service you should be using to grow your business.

Stop Asking the Wrong Customer Service Survey Questions

Are you asking the wrong customer service questions? Ask better questions to improve response rates and get better answers to your customer service surveys.