Referrals are the most powerful way to acquire new customers – but how do you gracefully ask for a customer referral and get them to say yes?
Are the machines taking over? Find out how AI is changing the world of customer service in more ways than you might expect.
Customer loyalty is the best way to retain your customers and boost your metrics. Here are 5 creative ways to generate more of it.
Problems with your customer onboarding strategy might be the biggest cause of customer churn. Learn to keep customers around with better onboarding strategies!
Empathy is a universal language. Read about the what, hows, wheres, and whys around cultivating empathy for your customer support organization.
Knowledge base content should be helpful, not a chore to read. Use these four tips to make your docs indispensable.
Need to grow your customer service team? You might want to consider these 24 tips and tricks to make sure you do it right.
Use these five tips to develop a customer-centric culture in your organization.
How you communicate with customers during a crisis has a huge impact on the outcome. Learn how to reassure your customers with our helpful guide.
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.