If you’re a customer service representative, a salesperson, or any other person who deals with customers daily, you know how important it is to make sure they get what they need. But excellent customer service doesn’t just happen—it takes careful thought and strategy. We’ll go over some tips for being friendly and professional with your…
Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
Templates for Answering FAQs on Social Media
It’s important to have clear and consistent communication in every aspect of your business. Companies often see social media as either critical or not important; there doesn’t seem to be an in between. But your customers would likely disagree. If your brand has a presence on social media, then it’s imperative that it is being…
How to Grow Customer Service at Your Startup
Keeping customer service at the top of mind for your business is key to scaling your startup. But how do you scale a customer service team to match the growing business? Customer service is more than just answering phone calls and emails—it’s the front line of your business, and we should give it equal importance…
TextExpander Is Now a SugarCRM Partner
TextExpander is a SugarCRM Partner. Find out more.
Consistency in Customer Service: 3 Areas Where It’s a Must
Consistency in customer service is key. Imagine pulling up to a McDonald’s drive-through, and instead of hearing, “Hi, welcome to McDonald’s, may I take your order,” you were greeted with a gruff: “McDonald’s. What do ya want?” You’d probably think twice before placing an order! You might even drive to another restaurant instead. Your customers…
How Do You Make Customers Feel Special?
Customers have an endless supply of options for their money. It’s no longer enough to be the cheapest or the fastest. To get and keep customers, businesses need to do more than just give them what they want. They need to make customers feel special. Here are some ideas on how to do that: Do…
Save Time With These Must-Have Customer Service Email Templates
Add these helpful customer service email templates to your TextExpander snippets and improve your team’s productivity
31 Customer Service Tips to Delight and Drive Efficiency
Need inspiration? These customer service tips will give you 31 unique ways to improve your customer’s experience and turn unhappy customers into fans.
Building the Ultimate Customer Service Dream Team
Need to grow your customer service team? You might want to consider these 24 tips and tricks to make sure you do it right.
How to Create a Customer-centric Culture
Use these five tips to develop a customer-centric culture in your organization.