Referrals are the most powerful way to acquire new customers – but how do you gracefully ask for a customer referral and get them to say yes?
Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
How AI is Changing Customer Service
Are the machines taking over? Find out how AI is changing the world of customer service in more ways than you might expect.
Customer Retention Strategies to Earn and Build Loyalty
Customer loyalty is the best way to retain your customers and boost your metrics. Here are 5 creative ways to generate more of it.
6 Actionable Tips to Level Up Customer Onboarding
Problems with your customer onboarding strategy might be the biggest cause of customer churn. Learn to keep customers around with better onboarding strategies!
Empathy is the Secret to Great Customer Support
Empathy is a universal language. Read about the what, hows, wheres, and whys around cultivating empathy for your customer support organization.
Creating Knowledge Base Content that is Indispensable
Knowledge base content should be helpful, not a chore to read. Use these four tips to make your docs indispensable.
Building the Ultimate Customer Service Dream Team
Need to grow your customer service team? You might want to consider these 24 tips and tricks to make sure you do it right.
How to Create a Customer-centric Culture
Use these five tips to develop a customer-centric culture in your organization.
Communicating with Customers in a Crisis
How you communicate with customers during a crisis has a huge impact on the outcome. Learn how to reassure your customers with our helpful guide.
Building A Customer Support Toolkit—Your Guide to the Right Support Software
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.