Empathy is a universal language. Read about the what, hows, wheres, and whys around cultivating empathy for your customer support organization.
Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
Creating Knowledge Base Content that is Indispensable
Knowledge base content should be helpful, not a chore to read. Use these four tips to make your docs indispensable.
Building the Ultimate Customer Service Dream Team
Need to grow your customer service team? You might want to consider these 24 tips and tricks to make sure you do it right.
How to Create a Customer-centric Culture
Use these five tips to develop a customer-centric culture in your organization.
Communicating with Customers in a Crisis
How you communicate with customers during a crisis has a huge impact on the outcome. Learn how to reassure your customers with our helpful guide.
Building A Customer Support Toolkit—Your Guide to the Right Support Software
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Customer Service Chat: How Live Responses Meet Customer Expectations
Explore why live chat is the most popular channel for customer service, and learn how your team can meet and exceed customer expectations.
Save Time With These Must-Have Customer Service Email Templates
Add these helpful customer service email templates to your TextExpander snippets and improve your team’s productivity
31 Customer Service Tips to Delight and Drive Efficiency
Need inspiration? These customer service tips will give you 31 unique ways to improve your customer’s experience and turn unhappy customers into fans.
The Easy Way to Start Measuring Customer Satisfaction
Want to learn more about your customer’s happiness? Pop a frozen pizza in the oven and start measuring customer satisfaction the easy way.