Build out your work library with 21 customer service books that will help your team deliver an excellent experience and become better professionals.
Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
Stop Asking the Wrong Customer Service Survey Questions
Are you asking the wrong customer service questions? Ask better questions to improve response rates and get better answers to your customer service surveys.
13 Call Center Metrics You Need to Track and What They Mean
Learn the 13 most important call center metrics to track and understand what they’re telling you about how to improve your call center performance.
How to Keep CRM Data Clean and Consistent
Discover the benefits of keeping CRM data clean and consistent – and all the tools you’ll need along the way.
TextExpander Story: MJ Brodie from iwantmyname
MJ Brodie joins us to talk about her work as a Customer Supporter and how TextExpander helps along the way.
How to Take the Stress out of Taking Patient Notes as a Support Worker
Create a system for tackling patient notes for minimum stress and maximum speed.
Workflows: Customer Support Email Forms Save Time Up Front
Learn how the TextExpander Support Team saves time and delivers answers faster with email support forms using Wufoo, Zapier, and Desk.
Three Simple Steps to Get Up and Running With TextExpander
How should a busy professional get started with TextExpander? You’ve downloaded the free test drive version of TextExpander to your Mac or PC and are wondering how to set up your first few snippets. Building a solid snippet system is pretty straightforward once you’ve answered three simple questions. Question 1: What type of text should…
How To Create an Email Reply System with TextExpander
Whether you’re in customer support, work with multiple clients, or run a popular site, creating an email system which allows you to reuse messages is a *huge* time saver. Here’s how to get started.
How To: Search Snippets Quickly, Mac, PC, or Chromebook
Whether you’re new to TextExpander or your text snippet library is legend, you can quickly search everything and expand text with a couple keystrokes.