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Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
4 Types of Customer Service & Their Secrets to Success
Learn how to maximize the potential of the four different kinds of customer service you should be using to grow your business.
Amazon Leadership Principles: The Best Service Is No Service
The first Amazon Leadership Principle is “customer obsession,” but how the company achieves that principle may surprise you. In early 1999, Bill Price sat across from Amazon founder and CEO Jeff Bezos. Amazon, then still a fledgling startup, was looking for its first Vice President of Global Customer Service. Bezos asked a simple question: “What…
The 7 Customer Experience Behaviors to Thrill Customers
7 customer service behaviors that author John Sills says will put your customer experience on top of your industry.
5 Customer Service Attributes of Winning Companies
What are the customer service attributes of winning companies? Author John Sills shares 5 enablers for superior customer experience.
How a Single Source of Truth Can Transform Your Support Team
Find out how a single source of truth can revolutionize your customer support to strengthen your team and thrill customers.
Customer Feedback: Yet Another Myth?
Customer experience leaders crave customer feedback, but that information useful? Learn why customer feedback may be a myth.
Do “Loyal Customers” Truly Exist?
Businesses like to count on loyal customers, but CX expert and author John Sills claims that loyalty is a myth.
Bridging the Engagement Capacity Gap: Strategies for Success
Explore the Engagement Capacity Gap issue, as we dive into unique solutions and strategies aimed at enhancing involvement and driving organizational success.
Will Customer Support AI Replace Human Agents?
Will customer support AI replace human agents? Some experts say “yes,” but the answer may not be so simple…