Problems with your customer onboarding strategy might be the biggest cause of customer churn. Learn to keep customers around with better onboarding strategies!
Empathy is a universal language. Read about the what, hows, wheres, and whys around cultivating empathy for your customer support organization.
Knowledge base content should be helpful, not a chore to read. Use these four tips to make your docs indispensable.
Need to grow your customer service team? You might want to consider these 24 tips and tricks to make sure you do it right.
Use these five tips to develop a customer-centric culture in your organization.
How you communicate with customers during a crisis has a huge impact on the outcome. Learn how to reassure your customers with our helpful guide.
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Explore why live chat is the most popular channel for customer service, and learn how your team can meet and exceed customer expectations.
Add these helpful customer service email templates to your TextExpander snippets and improve your team’s productivity
Need inspiration? These customer service tips will give you 31 unique ways to improve your customer’s experience and turn unhappy customers into fans.