Customer support is one of the oldest remote work positions in the world. Call centers have handled the bulk of inbound customer support for many businesses for years. With years of remote experience behind the role, it’s now safe to say that some best practices have emerged. It should come as no surprise that the…
Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
Open Library Series: Vince Crighton’s Extraordinary Snippets
Support Lead Vince shares secrets from his TextExpander Snippet Library.
Hiring in Different Time Zones To Offer Better Support
Hiring in different time zones can help support your company’s growth. Here’s what you need to know to get started.
Using TextExpander to Keep CRM Sales Notes Consistent
You hired your sales people because they’re great at selling. Give them more time to sell with our fast solution to completing CRM notes.
Getting the Information You Need from Customer Surveys
There is no better way to find out what’s on the mind of your customers than to ask them. But asking them isn’t as simple as you might think. We’re going to spend some time talking about the best practices for customer surveys. You’ll find out how to get the information that you need, without…
Customer Education: Use It To Gain Trust and Loyalty
In this article, we’ll show you how to create super-powered customers that are loyal to your brand through customer education.

How Employee Experience Impacts Customer Experience
Investing in the employee experience can have a big pay-off when it comes to customer experience. Here’s how to make it work for you.
Solving 3 Workforce Challenges Facing BPO Companies
Solving BPO workforce challenges won’t happen overnight, but finding ways to reduce repetition and speed up training can be strong steps in the right direction.
How to Automate Support without losing the Human Touch
Automation doesn’t sound very human. But if you do it thoughtfully, you can automate customer support while remaining empathetic and approachable.
Do Customer Service Metrics Ruin the Customer Service Experience?
Do you feel like your customer experience strategy is getting overwhelmed by metrics? Tracking every little customer service metric might not be the best way to improve.