Customer Support

Below you'll find a list of all posts that have been tagged "Customer Support"

Clive HanksPublished August 14, 2023October 17, 2023

Learn multiple ways to calculate NPS (Net Promoter Score) to gauge customer loyalty and satisfaction.

Josh CentersPublished August 11, 2023October 10, 2023

Do you have the right customer service skills for your career and business? Here are the customer service skills you need to succeed.

Clive HanksPublished August 9, 2023October 17, 2023

Read about how small business customer service is the secret to competing against big brands in e-commerce as well as retail.

Josh CentersPublished August 7, 2023November 1, 2023

What customer service means and why it’s important.

Josh CentersPublished August 4, 2023September 28, 2023

Customer service burnout is the #1 contributor to turnover and it’s costing your company money. Here’s how to spot and prevent it.

Diana ProdanPublished July 28, 2023September 28, 2023

10 core rules of customer service to thrill customers taken from real companies.

Josh CentersPublished July 24, 2023September 19, 2023

CX expert and Punk CX author Adrian Swinscoe outlines 4 customer service characteristics that will drive ROI for your organization.

Diana ProdanPublished July 17, 2023September 20, 2023

This is a list of the best knowledge management software for, specifically, customer service and customer support professions.

Josh CentersPublished July 13, 2023September 28, 2023

Podcaster and Punk CX author Adrian Swinscoe outlines a customer experience strategy that is proven to boost ROI.

VincePublished June 22, 2023September 28, 2023

Find out how a single source of truth can revolutionize your customer support to strengthen your team and thrill customers.

Take TextExpander for a test-drive