Customer Support

Below you'll find a list of all posts that have been tagged "Customer Support"

Best Customer Service Automation Software

Customer service automation software is changing the way businesses operate. If you’re considering an upgrade, check out these options.

Deliver 5-Star Customer Service with These 5 Tips

Keep your customers happy and coming back for more with these five actionable tips for delivering 5-Star Customer Service.

Best Customer Support Software

Efficient customer support software centralizes & organizes customer inquiries to increase satisfaction & loyalty. Automatically categorize & assign tickets with specialized tools & applications.

A Guide to SMS For Customer Service: Benefits, Templates, And Best Practices

SMS for customer service: why is it important? For starters, did you know that over 3 billion people worldwide use text messaging services? From payment reminders to order confirmations, more and more communications between companies and their customers now take place via SMS text messaging. Consumers want customer service to be convenient, simple, and personalized,…

5 Best Practices for Using Service Desks

Customers expect first-rate service from any company, whether a small business or a multinational powerhouse with vast resources. As long as you have customers, your business will face countless issues, requests, and complaints.   When this happens, service desk software can save the day and simplify managing customer requests. Service desk software organizes customer conversations across…