Are you planning to attend any customer service conferences in 2023? Conferences are a great way to network and learn from experts in the fields of customer service, customer support, and customer success. Now is the best time to book your tickets, since many conferences offer steep early bird discounts early in the year. Here’s…
Customer Support
Below you'll find a list of all posts that have been tagged "Customer Support"
Degree Symbol: Type It Easily with TextExpander
Can’t find the degree symbol on your keyboard? Here’s how to type the degree symbol easily with TextExpander.
5 Customer Success Software Picks to Maximize Customer Retention
Having the right tools is essential for customer success teams. Without the right tools, teams may struggle to keep up with customer inquiries, resolve issues quickly, and deliver a high level of service.
Consistency in Customer Service: 3 Areas Where It’s a Must
Consistency in customer service is key. Imagine pulling up to a McDonald’s drive-through, and instead of hearing, “Hi, welcome to McDonald’s, may I take your order,” you were greeted with a gruff: “McDonald’s. What do ya want?” You’d probably think twice before placing an order! You might even drive to another restaurant instead. Your customers…
Tell Us Your Favorite Customer Service Conferences in 2023
TextExpander wants to know which customer service conferences you’re attending in 2023. Take our survey and tell us!
Chatbots in Customer Service: 8 Reasons for High Standards
Learn about potential pitfalls with chatbots and how you can maintain high support standards despite more-demanding customers.
Customer Service Standards: Meet the Ones That Matter Most
In this article, we discuss the customer service standards customers value the most and how to meet them.
TextExpander Is Now a SugarCRM Partner
TextExpander is a SugarCRM Partner. Find out more.
31 Ways to Respond to Customer Complaints
Customer complaints may not be fun to deal with, but they’re good for your business. Learn how to handle customer complaints (examples included).
Best Customer Service Automation Software
Customer service automation software is changing the way businesses operate. If you’re considering an upgrade, check out these options.