52 Popular Zendesk Keyboard Shortcuts & Hotkeys

Zendesk offers many features to streamline support processes and enhance customer experience. Among these features are a variety of shortcuts—simple yet powerful commands that can help reduce response times and improve workflow management.

In this article, we explore some of the most effective Zendesk shortcuts, providing you with the knowledge to optimize your use of the platform and deliver exceptional support with greater ease. Whether you’re a seasoned Zendesk user or just starting out, these tips and tricks will enhance your efficiency and make your customer service operations more effective.

General shortcuts 

1. View – Ctrl+Alt+V
2. Home – Ctrl+Alt+H
3. Find or Search – Ctrl+Alt+F
4. Current Requester – Ctrl+Alt+R
5. Close Current Tab – Ctrl+Alt+W
6. Bold – Ctrl+B
7. Italic – Ctrl+I
8. Underline – Ctrl+U
9. Select All – Ctrl+A
10. Redo – Ctrl+Y 
11. Undo – Ctrl+Z
12. Header 1 – Alt+Shift+1
13. Header 2 – Alt+Shift+2
14. Header 3 – Alt+Shift+3
15. Header 4 – Alt+Shift+4
16. Header 5 – Alt+Shift+5
17. Header 6 – Alt+Shift+6
18. Paragraph – Alt+Shift+7
19. Div – Alt+Shift+8
20. Address – Alt+Shift+9
21. Focus to menubar – Alt+F9
22. Focus to the toolbar – Alt+F10
23. Focus to element path – Alt+F11
24. Focus to the contextual toolbar – Ctrl+Shift+E
25. Insert link – Ctrl+K
26. Toggle Fullscreen – Ctrl+Shift+F
27. Save – Ctrl+S
28. Find – Ctrl+F+Query
29. View Macro List – Ctrl+Alt+M
30. See a List of Shortcuts – ?

Ticket shortcuts

31. New Ticket – Ctrl+Alt+N
32. Save or Update as Open – Ctrl+Alt+O
33. Save or Update as Pending – Ctrl+Alt+P
34. Save or Update as Solved – Ctrl+Alt+S
35. Save or Update As On hold – Ctrl+Alt+D
36. Move to the Next Ticket – Ctrl+Alt+Down Arrow
37. Set Comment as Public Reply – Ctrl+Alt+C
38. Set Comment as Internal Note – Ctrl+Alt+X

Navigation shortcuts

39. Move in a Direction – Arrow Keys
40. Select Current Item – Spacebar
41. Drill Item – Enter
42. Switch Preview – X

Chat shortcuts

43. Open the Chat Window for a Corresponding Number – CTRL + [Number]
44. Minimize Chat Window – CTRL+ESC
45. Close Chat Window – CTRL+.
46. Serve a Chat Request – CTRL+-
47. Select Tags Input Field – CTRL+ALT+;
48. Select Message Input Field – CTRL+ALT+ ‘
49. Toggle Between Current and Past Chats – CTRL+ALT+\
50. Open Actions Menu – CTRL+ALT+/
51. Go to the Previous Chat Window – CTRL+ALT+[
52. Go to the Next Chat Window – CTRL+ALT+]

Tips for eliminating repetitive typing

Even with keyboard shortcuts, support agents are bogged down with a lot of repetitive typing. 

Many agents choose to integrate TextExpander with Zendesk to significantly boost their efficiency in handling customer support tasks. TextExpander allows you to create custom keyboard shortcuts, or “Snippets,” for frequently used text, URLs, and email templates. 

For instance, you can create Snippets for common replies, such as a standard greeting or follow-up message. Fill-in fields enable quick personalization, while shortcuts for frequently shared links, like FAQ pages, make it easy to provide customers with the right information quickly. Additionally, Snippets for email signatures ensure uniformity in your communication.

To get started, install TextExpander, create your Snippets, and use them within Zendesk to streamline your support processes. This integration helps reduce response times, enhance workflow management, and maintain high service quality.