TextExpander Organization Statistics Reports for Admins

Statistics reports provide insight into key metrics, including how much time TextExpander has saved your Organization, which Snippets members are using, and more.

• Organization Admins can access statistics for the entire Organization.
• Team Managers can access statistics for the teams they manage. Learn about Team Manager statistics reports here.
• Organization Members can only access their own personal statistics. Learn about personal statistics reports here.

Report types available

From the “Statistics” page, you can generate several different reports:

1. Overview — A high-level summary of Snippets expanded, time saved, and daily activity across your Organization.
   
2. Usage — Details usage by Organization member, including how many Snippets each person expanded, time saved, and last activity.
   
3. Snippets — Shows how many times each Snippet in your Organization library has been expanded. You can sort by most- to least-used.
   
4. Inactive users — Lists Organization members considered inactive due to lack of usage during the most recent billing period. Learn more about inactive members here.

There is also a Data Export option. Learn about exporting TextExpander Statistics here.

How to view Organization statistics

1. Sign in to TextExpander.com.
   
2. In the sidebar, select “Statistics” under your Organization name.
   
3. Choose a report type (Overview, Users, Snippets, Inactive Users, Data Export) and select “All Teams” to report on your entire Organization, or filter to a specific Team. Enterprise plans can also choose a custom date range.
   
4. Adjust the Words Per Minute (WPM) if desired, to match your Organization’s average typing speed. This will give you a more accurate calculation of time saved.
   
5. Click “Generate report” to view the results.

Using Statistics Reports

TextExpander statistics reports provide several popular insights for your Organization:

1. User Education

• Users report: Identify your top users to surface internal power users who can share tips with the larger team.
  
• Inactive users report: Spot members who are less active to provide guidance or introduce them to more shared team Snippets.
  

2. Snippet Insights

• Snippets report: Track trends in your organization’s usage of specific Snippets.
  
  • For example, a Support team might track Snippets related to common customer issues. Higher usage can indicate the prevalence of that issue.
    

3. ROI (Time and Cost Savings)

• Overview report: Run an Overview report to see total hours saved across your Organization over 30 days (or a custom date range if on the Enterprise plan).
  
  • From the table, sort the “Users” column to find the number of active users on a given day.
    
• Calculate average time saved per user:
  
  • Total hours saved ÷ Active members = Avg. hours saved per user
  • Example: 260 hrs ÷ 40 active users = 6.5 hrs/user/month
• Calculate total cost savings:
  • Total hours saved x Avg. hourly rate
  • Example: 260 hrs × $25/hr = $6,500/month

Including Personal Snippets in Snippets Reports and Data Exports

By default, Snippets reports and Data Exports do not include personal Snippets, only Snippet Groups managed by your Organization. Personal Snippets are Snippets created by Organization members that haven’t been shared with anyone else.

To include personal Snippets in a Snippet report or Data Export, select the checkbox next to “Include Personal Snippets.” This option is only available for closed Organizations, where personal Snippets are owned by the Organization. Learn more about open vs. closed Organizations here.

Additional Details

• Enterprise plans can select a custom date range for viewing reports. For all other plans, the date range is set to the past 30 days. You can upgrade from your account’s billing tab, by contacting your account manager, or our support team.
• Curious how TextExpander statistics are calculated? Learn more here.