Knowledge Base

Below you'll find a list of all posts that have been tagged "Knowledge Base"

What is Paddle?

Paddle is the commerce platform we use to manage the subscription and billing of TextExpander. Although Paddle processes customers’ credit and debit card purchases on behalf of Smile, you can contact us directly for any issues related to your account or billing.

Do I have admin privileges in my TextExpander for Windows account?

Installing TextExpander for Windows requires administrator privileges. This is to ensure that we are able to provide the best possible experience to the largest number of users, including more reliable expansion, support for more applications, and the display of fill-in windows above full-screen Metro/Modern/Store apps. To check if you have administrator privileges on your Windows…

What Should I Do if TextExpander Crashes on macOS?

When TextExpander crashes or fails to launch on macOS, you may see error messages such as “TextExpander has encountered an error.” In this situation it usually helps to delete some local settings files: Open a Finder window. Hit Shift-Command-G. Paste in the following: ~/Library/WebKit/ Delete the folder with name com.smileonmymac.textexpander. Relaunch TextExpander. Note: Some users…

Why Am I Getting an Update Error! Message?

If you try to update TextExpander and get an error message saying: “TextExpander can’t be updated when it’s running from a read-only volume…”, it’s likely because of a security measure in macOS called translocation.  Translocation can happen when you use an application other than macOS Finder—for example, Hazel, LaunchBar, or Path Finder—to move TextExpander into…

How Do I Expand Fill-ins and Formatted Snippets on an iPad?

Easily expand all of your snippets, including formatted text and fill-ins with TextExpander and Slide Over or Split View on your iPad.  (Using iPad iOS 13 or higher) Tip: Use a hardware keyboard with TextExpander on the iPad as a Mac alternative Use Slide Over or Split View to expand Formatted text and Fill-in snippets…

How Can I Find the Snippet That Just Expanded?

To check if your last expanded snippet is personal or belongs to an Organization, or to review and edit your last expanded snippet’s content, label, or abbreviation, click TextExpander icon in the menu bar (Mac) or system tray (Windows) and choose Edit Last Expanded Snippet… Step-by-step instructions for Mac: 1. Click on the TextExpander menu…