Businesses like to count on loyal customers, but CX expert and author John Sills claims that loyalty is a myth.
customer support
Below you'll find a list of all posts that have been tagged "customer support"
Bridging the Engagement Capacity Gap: Strategies for Success
Explore the Engagement Capacity Gap issue, as we dive into unique solutions and strategies aimed at enhancing involvement and driving organizational success.
Will Customer Support AI Replace Human Agents?
Will customer support AI replace human agents? Some experts say “yes,” but the answer may not be so simple…
Amplify Your Business with a Voice of the Customer Program
Learn how a voice of the customer program can help you improve your business by gathering valuable customer feedback and insights. Enhance customer satisfaction, loyalty, and ultimately drive revenue growth.
Consistency in Customer Service: 3 Areas Where It’s a Must
Consistency in customer service is key. Imagine pulling up to a McDonald’s drive-through, and instead of hearing, “Hi, welcome to McDonald’s, may I take your order,” you were greeted with a gruff: “McDonald’s. What do ya want?” You’d probably think twice before placing an order! You might even drive to another restaurant instead. Your customers…
Text Replacement: 4 Tools to Improve Your Writing
Have you ever opened a document—maybe even one you wrote yourself—and realized it was full of errors and mistakes? Or maybe it has things that are simply out of date, like names of people no longer at your company? It’s tempting to dive in and start manually replacing text, but good text replacement tools can…
Save Time With These Must-Have Customer Service Email Templates
Add these helpful customer service email templates to your TextExpander snippets and improve your team’s productivity
31 Customer Service Tips to Delight and Drive Efficiency
Need inspiration? These customer service tips will give you 31 unique ways to improve your customer’s experience and turn unhappy customers into fans.
6 Tips to Improve Your Customer Support in the New Year
Let’s get excited about 2021! Here are 6 tips to get the ball rolling and improve your customer support in the new year.
How Understanding the Customer Journey Leads to Better Support
Customer journey mapping unifies your entire team around your customers’ experience. Use that to make your customer support even better, too.