Knowing how to resolve a bad customer experience with your product is key to business growth. Here’s our guide to turning around negative customer feedback and turning complaints into opportunities.
customer support
Below you'll find a list of all posts that have been tagged "customer support"
Open Library Series: Vince Crighton’s Extraordinary Snippets
Support Lead Vince shares secrets from his TextExpander Snippet Library.
How to Make Automated Responses Sound Personal
Automated responses can be a great source of engagement and sales when done right. Learn how you can heighten customer interest and satisfaction through personalisation with these useful tips.
Solving 3 Workforce Challenges Facing BPO Companies
Solving BPO workforce challenges won’t happen overnight, but finding ways to reduce repetition and speed up training can be strong steps in the right direction.
How to Automate Support without losing the Human Touch
Automation doesn’t sound very human. But if you do it thoughtfully, you can automate customer support while remaining empathetic and approachable.
Do Customer Service Metrics Ruin the Customer Service Experience?
Do you feel like your customer experience strategy is getting overwhelmed by metrics? Tracking every little customer service metric might not be the best way to improve.
What Customer Support Leaders Can Do to Support Mental Health During a Pandemic
Support your team’s mental health and wellness during this stressful time. Here are 8 tips you can implement today to advocate for mental health.
Repetition is Soul-Crushing: How to Empower Your Customer Support Team to Lead
Give your customer support team the freedom to delight customers and improve the customer experience. Here are six ways to empower your support team.
Your Customers Prioritize Trust — Do You?
It’s about us, it’s about trust. Customer loyalty depends on your customers trusting your business. Here are six ways to build trust.
Inbound Customer Service 101: Creating Value for your Customers
The cycle of inbound customer service helps keep your existing customers engaged and new customers coming through the door. Here’s a breakdown of each of the different aspects of that cycle.
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