Podcaster and Punk CX author Adrian Swinscoe outlines a customer experience strategy that is proven to boost ROI.
customer support
Below you'll find a list of all posts that have been tagged "customer support"
Inbound Customer Service 101: Creating Value for your Customers
The cycle of inbound customer service helps keep your existing customers engaged and new customers coming through the door. Here’s a breakdown of each of the different aspects of that cycle.
A Guide to SMS For Customer Service: Benefits, Templates, And Best Practices
SMS for customer service: why is it important? For starters, did you know that over 3 billion people worldwide use text messaging services? From payment reminders to order confirmations, more and more communications between companies and their customers now take place via SMS text messaging. Consumers want customer service to be convenient, simple, and personalized,…
8 Innovative Customer Loyalty Programs for Small Business
Discover the eight innovative customer loyalty programs for small businesses that you should be using.
Workflows: Customer Support Email Forms Save Time Up Front
Learn how the TextExpander Support Team saves time and delivers answers faster with email support forms using Wufoo, Zapier, and Desk.
After Call Work: How to Streamline Processes and Boost Satisfaction
Explore the intricacies of After Call Work (ACW) and discover strategies to optimize it, enhancing customer satisfaction and agent productivity.
4 Practical Ways to Use AI in Customer Service Today
You don’t need to wait to implement artificial intelligence. There are many practical ways that your customer service team can use AI today. Stop living in the past, and allow artificial intelligence to bring your customer service team to the future.
How to Improve Customer Support Efficiency
Customer support efficiency is the measure of how effectively a company’s support team can handle customer interactions and solve problems. Although speed is important, efficiency doesn’t just pertain to how quickly something can be solved.
What Are 10 Voice of Customer Tools to Revolutionize Your Business?
Explore the types of voice of customer tools, best practices for implementing them, and some of the best options on the market to improve your customer experience.
Mastering Elements of Customer Service: The CEO’s Guide!
Explore the critical elements of customer service that every CEO needs to know. Elevate your brand, boost loyalty, and drive business success today!