Which customer service stats are the most important for 2023? A recent survey reveals the ones that matter most.
customer support
Below you'll find a list of all posts that have been tagged "customer support"
Customer Experience Trends: How Leaders Are Investing in 2023
Customer service trends for 2023. Leaders are seeking more customer data to thrill customers. Find out which ones matter.
What Are 10 Voice of Customer Tools to Revolutionize Your Business?
Explore the types of voice of customer tools, best practices for implementing them, and some of the best options on the market to improve your customer experience.
Amplify Your Business with a Voice of the Customer Program
Learn how a voice of the customer program can help you improve your business by gathering valuable customer feedback and insights. Enhance customer satisfaction, loyalty, and ultimately drive revenue growth.
5 Customer Service Challenges in 2023
What are the top customer service challenges facing CX leaders in 2023? A recent survey highlights what to expect in 2023 and beyond.
What Will an Economic Recession Mean for Customer Service?
What could cause an economic recession, and why are customer service leaders surprisingly optimistic about it?
How to Train New Employees on Using TextExpander: Tips and Best Practices
Learn how to effectively train new employees on using TextExpander with our ultimate guide. Discover tips and best practices for maximizing response times and improving customer service.
Will Customer Support AI Replace Human Agents?
Will customer support AI replace human agents? Some experts say “yes,” but the answer may not be so simple…
Meet the TextExpander Team at ElevateCX in San Diego!
If you’ll be in San Diego in late April, come to ElevateCX and say hi to the TextExpander team! Swing by our booth for free swag and a chance to win a Nintendo Switch. Book your tickets now! ElevateCX is the premiere event for customer experience leaders and will be held from April 27 through…
Employee Retention: Three Types of Customer Service Agents
Improve customer service employee retention by knowing how to identify and handle three types of customer service agents.