Articles about customer support from the TextExpander blog.
Customer service books help support teams learn from world-class companies and experts. Browse 21 titles on customer service, building a great customer experience, and skills that help people succeed beyond support.
High quality bug reports give developers the details needed to fix issues fast. Use three steps: add instrumentation to your app, capture each user's browser setup, and ask targeted follow-up questions.
Call center metrics show how your team performs and where to improve. See what 13 key metrics mean, including average wait time, first call close, abandonment rate, and handle time, and how to prioritize them.
MJ Brodie supports customers around the clock at domain registrar iwantmyname. Hear how TextExpander fits into MJ's support workflow, which job-specific Snippets get used most, and advice for other support pros.
Customer support teams can use TextExpander Snippets to answer FAQs, share common links, and keep replies consistent. Get started building a shared Snippet library that helps the whole support team respond faster.
