Automation doesn’t sound very human. But if you do it thoughtfully, you can automate customer support while remaining empathetic and approachable.
customer support
Below you'll find a list of all posts that have been tagged "customer support"
Do Customer Service Metrics Ruin the Customer Service Experience?
Do you feel like your customer experience strategy is getting overwhelmed by metrics? Tracking every little customer service metric might not be the best way to improve.
Your Customers Prioritize Trust — Do You?
It’s about us, it’s about trust. Customer loyalty depends on your customers trusting your business. Here are six ways to build trust.
Repetition is Soul-Crushing: How to Empower Your Customer Support Team to Lead
Give your customer support team the freedom to delight customers and improve the customer experience. Here are six ways to empower your support team.
What Customer Support Leaders Can Do to Support Mental Health During a Pandemic
Support your team’s mental health and wellness during this stressful time. Here are 8 tips you can implement today to advocate for mental health.
How to Make Automated Responses Sound Personal
Automated responses can be a great source of engagement and sales when done right. Learn how you can heighten customer interest and satisfaction through personalisation with these useful tips.
4 Customer Service Characteristics that Drive ROI
CX expert and Punk CX author Adrian Swinscoe outlines 4 customer service characteristics that will drive ROI for your organization.
What Your CSAT Scores Say About Your Brand Reputation and Loyalty
Unravel the power of CSAT scores: Dive into their significance, limitations, and the art of leveraging insights for customer-centric growth.
Understanding Customer Satisfaction: A Comprehensive Guide
Explore the essentials of customer satisfaction in our comprehensive guide. Learn strategies to enhance satisfaction and boost business success.
TextExpander Story: MJ Brodie from iwantmyname
MJ Brodie joins us to talk about her work as a Customer Supporter and how TextExpander helps along the way.