In 2020 we were just trying to survive the year, in 2021 it’s time to really let your customer experience shine. Here are the customer service trends to follow in the coming year.
customer support
Below you'll find a list of all posts that have been tagged "customer support"
6 Tips to Improve Your Customer Support in the New Year
Let’s get excited about 2021! Here are 6 tips to get the ball rolling and improve your customer support in the new year.
Providing Superior Customer Support Through the Holidays
Manage the chaos of holiday customer support by planning ahead. Here’s how to provide better B2B support over the holidays.
5 Meaningful Ways to Measure Customer Satisfaction
CSAT isn’t always the most reliable way to measure how your customers feel. Here are five meaningful ways to measure customer satisfaction.
8 Reasons to Conduct a Customer Experience Audit for the New Year
Customer experience audits help you uncover all of the opportunities for your current customers. Here are eight reasons why you should do one before January.
13 Customer Service Memes That Keep Us Thankful For Our Jobs
Need a smile? These positive customer service memes celebrate the little things that keep us thankful for our customers and our teammates.
4 Ways You Can Deliver Better Proactive Customer Service Today
Stop waiting for customers to tell you something is wrong. Use these four strategies to provide proactive customer service.
How Understanding the Customer Journey Leads to Better Support
Customer journey mapping unifies your entire team around your customers’ experience. Use that to make your customer support even better, too.
How to Delight Your Customers
To delight your customers, you need a plan. Follow these strategies to create your own list of delights, resulting in happier, more loyal customers.
How AI is Changing Customer Service
Are the machines taking over? Find out how AI is changing the world of customer service in more ways than you might expect.
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