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customer support
Below you'll find a list of all posts that have been tagged "customer support"
Building A Customer Support Toolkit—Your Guide to the Right Support Software
Help Scout’s Mat Paterson and TextExpander Evangelist Jeff Gamet teamed up for a webinar where they shared tips and insights into building your own support toolkit.
Customer Service Chat: How Live Responses Meet Customer Expectations
Explore why live chat is the most popular channel for customer service, and learn how your team can meet and exceed customer expectations.
Save Time With These Must-Have Customer Service Email Templates
Add these helpful customer service email templates to your TextExpander snippets and improve your team’s productivity
31 Customer Service Tips to Delight and Drive Efficiency
Need inspiration? These customer service tips will give you 31 unique ways to improve your customer’s experience and turn unhappy customers into fans.
The Easy Way to Start Measuring Customer Satisfaction
Want to learn more about your customer’s happiness? Pop a frozen pizza in the oven and start measuring customer satisfaction the easy way.
Build Your Customer Service Policy with This Simple Template
A customer service policy helps companies provide consistently great support. Build your own with our simple template.
How to Measure Customer Satisfaction and Why Your Results Matter
Learn how to measure and improve customer satisfaction through leveraging customer satisfaction surveys to drive customer loyalty and success.
22 Customer Satisfaction Survey Questions to Assess Consistency
Consistency is incredibly important when it comes to providing an excellent customer experience. Read our recommendations for customer satisfaction survey questions to help measure your team’s consistency.
Customer Service KPIs: Calibrate Your Team for Improved Productivity
Just like the dashboard of your trusty vehicle, customer support KPIs help you calibrate your performance and keep everything running smoothly.
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