Good customer service: how do you get it in 2023? Start by understanding that good customer service is harder than ever.
customer support
Below you'll find a list of all posts that have been tagged "customer support"
Amazon Leadership Principles: The Best Service Is No Service
The first Amazon Leadership Principle is “customer obsession,” but how the company achieves that principle may surprise you. In early 1999, Bill Price sat across from Amazon founder and CEO Jeff Bezos. Amazon, then still a fledgling startup, was looking for its first Vice President of Global Customer Service. Bezos asked a simple question: “What…
Why Your Entire Company Should Get Customer Service Training
Everyone in your company should get customer service training to reduce costs, educate your teams, and learn more about your customers
Understanding the Importance of Call Center Metrics for Improved Customer Service
Discover how to use call center metrics to improve customer service, reduce wait times and increase loyalty—and learn key metrics that will help you do it.
Unlock the Secret to Exceptional Customer Service Productivity
Improve your business’s customer service productivity with these easy tips and tricks. Learn how to streamline processes and make your team more efficient in our how-to guide.
Text Replacement: 4 Tools to Improve Your Writing
Have you ever opened a document—maybe even one you wrote yourself—and realized it was full of errors and mistakes? Or maybe it has things that are simply out of date, like names of people no longer at your company? It’s tempting to dive in and start manually replacing text, but good text replacement tools can…
Consistency in Customer Service: 3 Areas Where It’s a Must
Consistency in customer service is key. Imagine pulling up to a McDonald’s drive-through, and instead of hearing, “Hi, welcome to McDonald’s, may I take your order,” you were greeted with a gruff: “McDonald’s. What do ya want?” You’d probably think twice before placing an order! You might even drive to another restaurant instead. Your customers…
Chatbots in Customer Service: 8 Reasons for High Standards
Learn about potential pitfalls with chatbots and how you can maintain high support standards despite more-demanding customers.
How To Turn Around A Customer’s Bad Product Experience
Knowing how to resolve a bad customer experience with your product is key to business growth. Here’s our guide to turning around negative customer feedback and turning complaints into opportunities.
Open Library Series: Vince Crighton’s Extraordinary Snippets
Support Lead Vince shares secrets from his TextExpander Snippet Library.