Getting high quality bug reports can speed up how long it takes to fix your app, we share three steps you should follow.
Are you asking the wrong customer service questions? Ask better questions to improve response rates and get better answers to your customer service surveys.
Learn the 13 most important call center metrics to track and understand what they’re telling you about how to improve your call center performance.
MJ Brodie joins us to talk about her work as a Customer Supporter and how TextExpander helps along the way.
Here are some real-world examples of how TextExpander enables us to help customers faster, keep the team on-brand, automate while staying human, and more.
Learn how the TextExpander Support Team saves time and delivers answers faster with email support forms using Wufoo, Zapier, and Desk.
Learn about how TextExpander helped a little company grow into an industry leader at Automattic, the company behind WordPress. This is the final part of a series by WooCommerce Ninja, Danny Santoro.
This is part two of a three-part series by our friend Danny Santoro of Automattic, stewards of WordPress and the popular WooCommerce plugin. We invited Danny to share his company’s adventures of working smarter with TextExpander. Read part 1 to get caught up. WooThemes was no longer the small organization it was when I signed…
This is part one of a three-part series by our friend Danny Santoro of Automattic, stewards of WordPress and the popular WooCommerce plugin. We invited Danny to share his company’s adventures of working smarter with TextExpander. The year was 2014 – early March, and I was a bright-eyed and bushy-tailed new employee at WooThemes. As…
Customer support is a foundational element to nearly every business you could imagine. Happy customers make for healthy businesses, and we keep this vital relationship close to our hearts when building and improving TextExpander. We use TextExpander religiously in our customer support team. In fact, providing prompt customer support with a text expansion tool like…