customer support

Below you'll find a list of all posts that have been tagged "customer support"

TextExpander Story: How the Stewards of WordPress Adopted TextExpander, Part 2

This is part two of a three-part series by our friend Danny Santoro of Automattic, stewards of WordPress and the popular WooCommerce plugin. We invited Danny to share his company’s adventures of working smarter with TextExpander. Read part 1 to get caught up. WooThemes was no longer the small organization it was when I signed…

TextExpander Story: How the Stewards of WordPress Adopted TextExpander, Part 1

This is part one of a three-part series by our friend Danny Santoro of Automattic, stewards of WordPress and the popular WooCommerce plugin. We invited Danny to share his company’s adventures of working smarter with TextExpander. The year was 2014 – early March, and I was a bright-eyed and bushy-tailed new employee at WooThemes. As…

TextExpander @ Work: Getting Started with Customer Support

Customer support is a foundational element to nearly every business you could imagine. Happy customers make for healthy businesses, and we keep this vital relationship close to our hearts when building and improving TextExpander. We use TextExpander religiously in our customer support team. In fact, providing prompt customer support with a text expansion tool like…