How Do I Get Back Snippets That Disappeared?

How to troubleshoot missing snippets

• If you cannot see or cannot access your Snippets in your app, sign out then sign back in.

• Double check that your snippets are still on your account is to sign into the web app here.

• Ensure that your Snippets are not hidden in a group. To expand a group, select it to reveal its contents.

• If you’re on an individual plan account, are a TextExpander Organization admin, or an organization member with “Can Edit” or “Can Manage” permissions on an organization Snippet Group, you may be able to restore deleted organization Snippets using Snippet Activity:
  • Open the TextExpander web app at app.textexpander.com and select “Snippet Activity” from the left sidebar.
  • Find the missing Snippet in the activity list. You can filter the list by clicking on the “Filter” button and filtering by Person, Activity, Snippet Group, Label, or Team.
  • Once you find the Snippet, click on the activity line item and click the “Restore” button to restore the Snippet back to your organization’s Snippet library.
  • Note that Individual, Business, and Growth plans can see and restore up to 7 days of Snippet changes. Enterprise plans can access unlimited activity history.