TextExpander Blog

Practical ways to type less, reply faster and keep your team consistent.

6 Essential KPIs for Software Development Teams

KPIs for software development teams connect engineering work to business goals. Consider six KPIs focused on stable, testable, and simple code, reducing code churn, sharing knowledge, and supporting each other.

Toby Osbourn

21 Recruitment Books to Add to Your Shelf

Talent teams can find new ideas for daily work in recruitment books. Explore 21 titles grouped by topic, including sourcing, working with hiring managers, hiring methodology, recruiter skills, and assessing talent.

Maisha Cannon

17 Customer Service Traits to Hire For

Customer service traits to hire for go beyond friendliness. Look for 17 qualities in new support reps, including careful listening, curiosity, writing skills, empathy, problem-solving, adaptability, and patience.

Sarah Chambers