Practical ways to type less, reply faster and keep your team consistent.
Recruitment goals work best when they are specific and measurable. Compare goal-setting frameworks for recruiting teams, including SMART, CLEAR, OKRs, and FAST goals, and see why an agile approach to goals helps.
Call center metrics show how your team performs and where to improve. See what 13 key metrics mean, including average wait time, first call close, abandonment rate, and handle time, and how to prioritize them.
Sales prospecting works best when outreach targets the right people. Use seven tips to qualify prospects, find groups with the problem you solve, post on forums, personalize prospect lists, and automate routine steps.
A recruiting email gets more responses when it adds value. Use the A-D-D approach, writing outreach that is authentic, delightful, and different, and run through a few final checks before you click send.
Recruitment tools can reduce the inefficiencies that slow hiring teams down. Review nine tools grouped by what they help with, including distraction management, team communication, and staying organized, plus a bonus pick.
Developers giving a technical talk have more to handle than the speaking itself. Find out what makes a talk good, which preparation tasks you can automate, and how a real-world example puts those ideas into practice.
Communicating technical work well means tailoring product changes to each audience. Get guidance and example messages for customers, sales and marketing, affiliates, support, and technical teammates.
A high school technology director in Illinois explains how TextExpander fits into his IT workflow, which Snippets he uses most, and his advice for other technology professionals working in the education sector.
MJ Brodie supports customers around the clock at domain registrar iwantmyname. Hear how TextExpander fits into MJ's support workflow, which job-specific Snippets get used most, and advice for other support pros.
