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Text Replacement: 4 Tools to Improve Your Writing

Josh CentersPublished

Have you ever opened a document—maybe even one you wrote yourself—and realized it was full of errors and mistakes? Or maybe it has things that are simply out of date, like names of people no longer at your company? It’s tempting to dive in and start manually replacing text, but good text replacement tools can…

5 Customer Success Software Picks to Maximize Customer Retention

Clive HanksPublished

Having the right tools is essential for customer success teams. Without the right tools, teams may struggle to keep up with customer inquiries, resolve issues quickly, and deliver a high level of service.

Consistency in Customer Service: 3 Areas Where It’s a Must

Josh CentersPublished

Consistency in customer service is key. Imagine pulling up to a McDonald’s drive-through, and instead of hearing, “Hi, welcome to McDonald’s, may I take your order,” you were greeted with a gruff: “McDonald’s. What do ya want?” You’d probably think twice before placing an order! You might even drive to another restaurant instead. Your customers…

31 Ways to Respond to Customer Complaints

Marcelle SantosPublished

Customer complaints may not be fun to deal with, but they’re good for your business. Learn how to handle customer complaints (examples included).

TextExpander Forward Miami: Our First In-Person Retreat Since COVID

Marcelle SantosPublished

As much as we love being a fully distributed team — right now, we’re 50 employees spread across nine countries and counting — we’ve always cherished the opportunity to get together in person. Our annual retreats help us get aligned, build trust, and strengthen our culture.  That’s why, although we’ve made virtual retreats work, we…

How Do You Make Customers Feel Special?

Brad McCartyPublished

Customers have an endless supply of options for their money. It’s no longer enough to be the cheapest or the fastest. To get and keep customers, businesses need to do more than just give them what they want. They need to make customers feel special. Here are some ideas on how to do that: Do…

Finding New Customers vs Nurturing Existing Ones

Kerry ProvenzanoPublished

Forever researching how to find new customers and increase sales? In today’s post, we guide you through how to increase demand for your product with both new and old customers.

Sourcing Principles and Strategies

Marcelle SantosPublished

In this post, we define sourcing, explain the basic principles of this practice, and share tips to help you start building your talent pipeline. 

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