Learn the 13 most important call center metrics to track and understand what they’re telling you about how to improve your call center performance.
TextExpander Blog
A Writer’s Guide to Getting Organized
Simple tips to help you take control of your workload and become a more productive, happier writer.
TextExpander Story: David Sparks, Attorney-At-Law
At its core, TextExpander helps you communicate better, enabling you to type less, yet do more. You type short keywords, and TextExpander turns them into email addresses, links, complete sentences, or even an entire page of text. Sounds straightforward enough, right? We’re fascinated by the myriad ways TextExpander has changed how people work in all…
Customer Service Chat: How Live Responses Meet Customer Expectations
Explore why live chat is the most popular channel for customer service, and learn how your team can meet and exceed customer expectations.
Remote Working Tips: How to Write from Home
Tips on being productive, staying focussed and discovering how remote writing can work for you.
TextExpander Now Expands Team Productivity to Windows
Today, we’re thrilled to release TextExpander to the world. TextExpander is a productivity multiplier, a knowledge base from which you, as an individual, or you and your team, communicate quickly and accurately across your devices. When we first looked at launching an app for Windows we thought it was just that, the launch of an…
How To Train Your Virtual Assistant Using TextExpander
Get step-by-step instructions on how to train your virtual assistant using TextExpander.
Do Your Customer Support Metrics Prioritize Connection?
Are you tracking the wrong customer support metrics? Efficiency KPIs can lead agents to prioritize speed over quality. Here’s how to fix it.
Being Excellent at Communicating Technical Work
Work on a product that hasn’t been communicated may as well not have happened. People can’t use what they don’t know about. Let’s be awesome at communicating the work we do to all the stakeholders
9 Freelancing Hacks to Keep Your Business Growing
Whether you’ve been freelancing for years or are just getting started, there’s always room to improve on your work processes and become more efficient. The shifting economy has opened the door for many people to move into freelancing, but that doesn’t make everyone good at it automatically. Many freelancers start their business as a side…