Service mindset is about addressing customer inquiries and resolving issues, but more importantly, it’s about fostering a culture that prioritizes the customer’s experience at every touchpoint. Developing a service mindset within an organization can lead to: This article explores the essential steps to cultivating a customer service mindset and provides actionable insights to help your…
TextExpander Blog
Glen Tullman: The State of Healthcare and Telehealth Trends
Glen Tullman has emerged as one of the foremost experts on telehealth. He is the CEO of Transcarent, the first comprehensive, consumer-directed health and care platform. Before that, he founded and ran Livongo Health, the first at-scale consumer digital health company for people with chronic conditions. At our telehealth summit, Optimizing Virtual Care in 2024,…
60 Popular Salesforce Keyboard Shortcuts & Hotkeys
It’s no secret. Salesforce is the most widely used CRM system on the planet. While Salesforce offers a comprehensive suite of features designed to streamline sales, marketing, and customer service processes, many users are unaware of the potential time-saving benefits that lie within its shortcuts. Salesforce hotkeys and keyboard shortcuts can significantly enhance user experience…
52 Popular Zendesk Keyboard Shortcuts & Hotkeys
Zendesk offers many features to streamline support processes and enhance customer experience. Among these features are a variety of shortcuts—simple yet powerful commands that can help reduce response times and improve workflow management. In this article, we explore some of the most effective Zendesk shortcuts, providing you with the knowledge to optimize your use of…
19 Cerner Keyboard Shortcuts
Cerner is a renowned EHR system known for its comprehensive features and ability to optimize patient care workflows. The platform helps healthcare providers with patient management by streamlining clinical documentation, order entry, scheduling, and billing. While many users are familiar with Cerner’s key capabilities, numerous lesser-known options make workflows more efficient. These lesser-known capabilities are…
Wellness at Work Ideas: How to Feel Great and Work Effectively
Discover how to become your best work self with our tips on health, confidence, mindfulness and more.
3 Powerful Sales Training Ideas To Inspire Your Team
No more beachballs and Post-It clichés! The below training ideas are a twist on what your team will expect, creating an experience that they’ll remember and genuinely enjoy. Here’s our guide to getting your team prepared and heard so that they can thrive.
Top Time-Saving Tips and Shortcuts for Freelancers
Discover our top tips and shortcuts for freelancers to boost productivity, gain more clients and improve communications.
13 Call Center Metrics You Need to Track and What They Mean
Learn the 13 most important call center metrics to track and understand what they’re telling you about how to improve your call center performance.
A Writer’s Guide to Getting Organized
Simple tips to help you take control of your workload and become a more productive, happier writer.